Mattel & Fisher-Price International Customer Service
International consumers should look here for recall and service information for all your Fisher-Price and Mattel products. Find contact information for the office nearest you by simply clicking on the appropriate region and then your country for language-specific assistance.
English - Retain this address for future reference.
US and Canadian Consumers should visit us online at: Mattel Consumer Relations Answer Center
UK consumers should visit us online at:  Mattel Consumer Relations Answer Centre
Canada: United Kingdom: Australia:
Mattel Canada Inc.
Mississauga, Ontario L5R 3W2

1-800-524-8697

service.mattel.com

For product recall information, please
click here.
Mattel U.K. Ltd.,
Vanwall Business Park,
Maidenhead SL6 4UB.

Helpline 01628500303

service.mattel.com/uk

For product recall information, please
click here.
Mattel Australia Pty., Ltd.
Richmond, Victoria, 3121

Consumer Advisory Service
1300 135 312
M-F 8am - 5:00pm, EST.

infoaust@mattel.com

For product recall information, please
click here.
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China: Republic of Ireland: New Zealand:
For any media or consumer enquiries
please
email: customerservice.cn@mattel.com


For product recall information, please
click here.
Mattel U.K. Ltd.,
Vanwall Business Park,
Maidenhead SL6 4UB.

Helpline 01628500303

service.mattel.com/uk

For product recall information, please
click here.
Mattel Australia Pty., Ltd.
Richmond, Victoria, 3121

Consumer Advisory Service
0800 174 063
M-F 10am - 7:00pm, Australia EST.

For product recall information, please
click here.
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India: Korea: Malaysia:
Perfect Relations (Media enquiry)
Mr. Shashi Someshwar ssomeshwar@perfectrelations.com


(Consumer enquiry) service.india@mattel.com
Customercare: 1800-2090-102

For product recall information, please
click here.
CNA merchandising Co,. LTD (Consumer enquiry)
Tel: 1688-2505(local toll-free call)

email: customerservice.kr@mattel.com
Malaysia Direct Avenue(Consumer Enquiry)
Tel: +603-3341 9052
fpenquiry@directavenue.net

email: customerservice.my@mattel.com

For product recall information, please
click here.
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Hong Kong: Singapore: Taiwan:
Mattel East Asia Ltd.
Consumer Hotline : (852) 3185 6500

email: customerservice.hk@mattel.com

For product recall information, please
click here.
Singapore Direct Avenue (Consumer Enquiry)
+603-3341 9052
fpenquiry@directavenue.net

email: customerservice.sg@mattel.com

For product recall information, please
click here.
A-team Marketing Strategy Co. Ltd.
喜堤行銷策略股份有限公司
(Consumer Enquiry)
Tel: +8862 - 7707 0277

(Media Enquiry)
+886-02 2711-8978 ext.123 or 156

email: customerservice.tw@mattel.com
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Philippines: Vietnam: Thailand:

email: customerservice.ph@mattel.com

email: customerservice.vn@mattel.com email: customerservice.th@mattel.com
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Israel: Jordan: Macedonia
Sharon  Agubal |GM |Sakal Toys
2 Hashunit Street
Herzeliya Marina Israel
46555

Mobile:00 972 50 2001327
Tel:00 972 9 9605600
Fax:00 972 9 9566945
Email: Sharon-Ag@sakal.co.il
For product recall information, please
click here.
Homezone Co.
Kalouti Bldg, 1st floor
Wakalat Street Sweifieh
Amman
Jordan

phone: 00 962 6 586 2622

For product recall information, please
click here.
Mattel AEBE
2, Ellinikou Str.
167 77 Elliniko
GREECE

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Caribbean Islands: United Arab Emirates: Lebanon:
1-954-364-1360

For product recall information, please
click here.
Al Shula General Trading Co. L.L.C.
Office No.201, 2nd Floor,
Rashid Majid Quraiban's Buildings
128/2A, Al Muraqqabat, Salahuddin Street
P.O.Box 90675, Dubai U.A.E.

00 971 4 2699 960

For product recall information, please
click here.
CMC International SARL
225 Foch Street
P.o. box 11-913
Central District
2060 Beirut
Lebanon

00 961-1-499022
00 961-1-480634

For product recall information, please
click here.
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Saudi Arabia: Croatia: Estonia:
Ali Zaid Al-Quraishi & Brothers (AQTC)
P.O. Box 1796 - Jeddah 21441
Saudi Arabia

++966 2 2563561

For product recall information, please
click here.
Orvas Plus D.O.O.
Poslovnica Rijeka
Marinici bb, Viskovo 51216
Croatia

phone: 00 385 51 680 964
phone: 00 385 13 460 910

AS Rimonne Baltic OU
Merivalja Tee 5 - 220 E
11911 Tallinn
Estonia

00 372 63 98 903

For product recall information, please
click here.
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Bulgaria: Latvia: Lithuania:
Mattel AEBE
2, Ellinikou Str.
167 77 Elliniko
GREECE

For product recall information, please
click here.
Sia Rimonne Riga,
Smerla iela 3 , Riga , LV1006 . Latvia

t/fax.+ 37167790377

rimonne@telenet.lv

For product recall information, please
click here.
Rimonne Baltic
Kumeliu str. 11-2,
Kaunas LT - 44281,
Lithuania;

phone: 00 370 689 74 366

Rosita@rimonne.eu

For product recall information, please
click here.
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Bosnia and Herzegovina: Romania: Serbia and Montenegro:
ORBICO D.O.O. SARAJEVO
LUZANSKO POLJE BR. 7.
71210 ILIDZA, SARAJEVO,
BOSNIA AND HERZEGOVINA

TEL +387 33 636 285
TEL +387 33 636 286
FAX +387 33 636 287

vesna.m@orbico.ba

For product recall information, please
click here.
Omni Toys SRL
Str. I.G. Duca nr. 36
Otopeni, Ilfov
075100 Romania

phone: 00 40 21 3033 146

For product recall information, please
click here.
Orbico D.O.O.
Dunavska 68
Viline Vode
11000 Beograd
SERBIA

phone: 00 381 11 27 62 927

For product recall information, please
click here.
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Malta: Slovenia: Turkey:
Tradeways Ltd
Mon. mikiel Axxopardi Street
Mosta,MST 05
Malta

00 35699497930

For product recall information, please
click here.
Orbico D.O.O.
Verovskova Ulica 72
1000 LjubLjana
Slovania

phone: 00 386 1 5886 927
phone: 00 386 1 5886 921

For product recall information, please
click here.
Mattel Oyuncakcilik Tic.Ltd.Sti.
Eski Uskudar Yolu, Erkut Sokak, Uner Plaza Kat:10
Icerenkoy
Istanbul

phone: 0 216 570 75 00

For product recall information, please
click here.
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Slovakia: Kosovo: Egypt:
Mattel Czech Republic s.r.o.
The Forum
Vaclavske nam. 19
Prague 1
CZECH REPUBLIC

For product recall information, please
click here.
Mattel AEBE
2, Ellinikou Str.
167 77 Elliniko
GREECE

For product recall information, please
click here.
Al Arab for Import&Trading
21 Anabeed El-Petrol Street,
Industrial Area Gisr El Suez
Behind Bavaria factory
El Nozha El Gedida
Cairo
Egypt

phone: 00 202 266 36 583

For product recall information, please
click here.
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Ukraine: Kenya: South Africa:
Toydico Ukraine
1 Vysvolyteliv Ave.
Kiev 02125
Ukraine

00 971 4 2699 960

For product recall information, please
click here.
Nairobi Toys House Ltd.
P.o. box 30094
Kenya

phone: 00 254 20 71 22 356
phone: 00 254 20 71 20 801

For product recall information, please
click here.
Just Fun Toys
Unit no.5.4 Old Mutual Industrial Park
Fortune Street
City Deep
Johannesburg
SOUTH AFRICA

00 27114053300

For product recall information, please
click here.
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Angola: Albania: Indonesia:
Karibinca
Rue Serqueira Lukoki
N 101-104
Luanda
Republica de Angola

00 351 218 437 102
(general 100)

For product recall information, please
click here.
Mattel AEBE
2, Ellinikou Str.
167 77 Elliniko
GREECE

email: customerservice.id@mattel.com
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Mattel EEMEA (Eastern Europ, Middle East & Africa) Gondel 1: Japan Chile:
1186 MJ Amstelveen
The Netherlands
0031 20 50 30 503

+81-3-5807-2040

Mattel Chile, S.A.,
Avenida Américo Vespucio 501-B,
Quilicura, Santiago

Phone: 1230-020-6213
Email: servicio.clientes@mattel.com
Website:www.mattel.cl

For product recall information, please
click here.
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Guatemala: Colombia: Costa Rica:
502-23535426

Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Mattel Colombia, S.A.
Calle 123, No. 7-07, Piso 5,
Bogotá

Call Center:
In Bogotá: 1 646-1630
Outside Bogotá: 01800-710-2069
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Phone: 506-2956815
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
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Dominican Republic: Ecuador: El Salvador:
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
....................................................... ....................................................... .......................................................
Honduras: Nicaragua: Panama:
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
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Peru: Venezuela: Puerto Rico:
0800-54744

Email: servicio.clientes@mattel.com

For product recall information, please
click here.
Mattel de Venezuela, C.A.,
Ave. Mara, C.C. Macaracuay Plaza,
Torre B, Piso 8, Colinas de la California,
Caracas 107

Phone: 0-800-100-9123
Email: servicio.clientes@mattel.com

For product recall information, please
click here.
1-787-6226700
servicio.clientes@mattel.com

For product recall information, please
click here.
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