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Frequently Asked Questions
Your searched for "Video Journal® Account Information" ... returned 2 FAQ items.
I receive a message saying that my password does not contain valid characters when trying to log into my Video Journal® account. How do I fix this?
You must be logged into an administrative account to use the
Video Journal®
software. Windows® Vista users should right-click
“run as admin”
to access the software.
I forgot my Video Journal® password, how can I change it?
To change your password please log into the Video Journal® software and follow these directions;
In the password dialogue box select “create new”.
Type Admin in the new user name field.
Type 1234 in the password field.
Select the user name that needs a new password.
Create new password.
Your password is now changed.