Mattel Global
Consumer Support
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Frequently Asked Questions

  • Insert the test card. If the DVD skips to the test screen, press each letter A-I on the test card and wait for the corresponding letter to light up on the TV screen before pressing the next letter.  If each of the letters successfully lights up, press each of the two arrow buttons and wait for the arrow button to light up on the TV screen before pressing the next arrow button.
  • If all the buttons light up, remove the test card. The footage should now display a screen with 3 activity cards on it (menu screen). If so, you have successfully programmed the controller.
  • Insert an activity card you are now ready to play. See the "Playing with InteracTV" section of your manual.
  • If all the buttons do not light up or you return to the menu screen when the card is removed (the controller is only partially functional), it is possible there is a different code which will give the controller full functionality. Try programming a different code using one of the two programming methods. See Programming the remote using Manufacturer’s codes section or Programming the unit using the manual search method section of your manual.
  • If you have exhausted all the codes and none of them gives you full functionality, (changing a macro may help) see the "Using Macros" section of your manual.