Mattel Global
Consumer Support
FAQ Sheets Icon

Frequently Asked Questions

For Windows® XP 32-bit and 2000:

  • Right click your desktop
  • Select properties.
  • In the Display Properties window select the settings tab.
  • Click Advanced.
  • Click the Adaptor tab.
  • Under Adaptor Information, Memory size is the third line down. This must be 64 MB or higher.

For Windows® Vista™ 32-bit:
  • Right click the desktop.
  • Select personalization.
  • Click the link for Display settings.
  • Click Advanced settings.

Please look at the follow two types of memory on this screen:
  • Dedicated Video Memory
    • Must be 64 MB or higher if nothing is shown in System Video Memory.
  • System Video Memory
    • Must be 64 MB or higher if nothing is shown in the Dedicated Video Memory.