Mattel Global
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Frequently Asked Questions

A buzzing noise when using the FP3® Player indicates the player needs to be reformatted. Reformatting will erase the player’s entire contents. You will need to reregister and copy all content to the player again. The below steps will help with reformatting:

  • Remove the SD card from the FP3® Player if one is being used. (Please note: the SD card will need to be reformatted separately. Contact your SD card manufacturer for assistance.)
  • Open (My) Computer.
  • Connect the player to the computer’s USB port.
  • Locate the player as (2) removable disc drives.
  • Right click on the first FP3® removable disc drive.
  • Select format.
  • Make sure the file system says FAT32.
  • Click OK.
  • Unplug the FP3® Player from the USB port.
  • Start the software.
  • Plug in the FP3® Player.
  • Register and load content to your player.