If your pictures do not appear on the handheld device, check the following:

• You may have run out of storage space. Delete some content on the handheld device (using iXL™ Computer Software) or install an SD card (sold separately) to increase the storage space.
• You may not have transferred pictures properly. Please be sure you use only iXL™ Computer Software to transfer content to the handheld device.  Also, handheld device power must be ON and the handheld device must be open during the transfer process.
• The photo file format is not correct.  It must be JPEG (JPG).