Frequently Asked Questions
Check the file’s extension. The file should end in *.mp3. If the file extension is amz, you need to download the Amazon MP3 Downloader free software. Then download your purchased file again. The file will download into your computer’s My Media folder; will have the .mp3 extension; and will appear in iXL™ Computer Software My Library>Audio>Import Recent Downloads. You can bring the file into My Library, and then transfer the file onto the handheld.