Mattel Global
Consumer Support
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Frequently Asked Questions

  1. Please make sure you have fresh, ALKALINE batteries in your puppy. 
  2. Try to re-position his arms by manually pushing them down and into place so he may clap again.  This will not cause damage to the internal mechanisms. 
  3. While holding his arms together, press the blue button on the top of puppy’s foot.  Your puppy will now start to clap.