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Frequently Asked Questions

IMPORTANT, PLEASE READ THIS SECTION FIRST: 
The instructions below are only intended for users of Version 3.0 or higher.  If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.

 

For Version 3.0 or higher users ONLY:
If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you:
 

 

  • 1.  Launch Device
  • 2.  Tap on Settings
  • 3.  Scroll to Apps Section
  • 4.  Click on Activities (with the Thomas Icon)
  • 5.  Slide the option for Restore Previous Purchases On The Next Launch to On
  • 6.  Restart your device
  • 7.  Launch Engine Activities