Smart Connect FAQs

General Questions:

Q: What devices are compatible with the Smart Connect app?

A: Most iOS and Android phones are compatible. See fisher-price.com/smartconnect for a list of known compatible devices.

Q: How do I connect my phone or tablet to my Smart Connect product for the first time?

A: Tap on “Instructions” above, then tap on the link for the instructions for the product that you have. Please use the Smart Connect app to pair your phone or tablet with the Smart Connect product and not the Bluetooth Settings on your phone or tablet. 

Q: When I try to pair my phone or tablet with my Smart Connect product, it asks me for a PIN. What should I use for the PIN?

A: Please use the Smart Connect app to pair with your product, not your Bluetooth settings on your phone.  No PIN will be required if you pair through the Smart Connect app.

Q: What should I do if I’m having a hard time pairing my phone or tablet with my Smart Connect product?

A: First, make sure your Smart Connect product is turned on and that your phone or tablet is within 6 ft (2,9m) of your product. Depending on the product, press the pairing button or hold down the power button to initiate pairing (refer to your product’s instructions for full details). On the main screen, use the left and right arrow icons to scroll through all of the available products. A picture of your product with a yellow or green border around it should appear. If you do not see a product icon with a yellow or green border around it, there may be a problem with your phone or your product. Please use the “Give Us Feedback” button below so that we can assist you.

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