Mattel Global
Consumer Support
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Frequently Asked Questions

Please go through the following steps to assist in correcting the problem.

  • Make sure the RESET switch on the back of the unit is in the ON position.
  • Adjust the volume by sliding the volume switch upward.
  • After a few minutes, the unit will shut off automatically. To turn the unit back on, simply press the on/off button.
  • The batteries are dead or weak. Replace all batteries with fresh, alkaline batteries. Do not mix old and new batteries.