Mattel Global
Consumer Support
FAQ Sheets Icon

Frequently Asked Questions

Headphones are not included with the unit, but may be used for private listening.

Headphones must be equipped with a 3.5 mm plug and must be stereo. Mono headphones (identified by three bands on the tip of the plug) will fit into the headset jack, but they will not function.

  • The headset jack is located on the side of the unit with the silver handle, above the speaker area.
  • If an object is lodged in the headset jack, the unit will not make sound and will, therefore, appear to be malfunctioning. Once the object is removed, the unit emit sound from the speaker.
    • If you are using headphones and you touch the book or unit with the headphone wire, it will activate audio responses. It's important to keep the wires away from the touch-sensitive areas of the unit.