Please go through the following steps to assist in correcting the problem:

• Make sure the RESET switch on the back of the unit is in the ON position.
• Try sliding the RESET switch OFF, and then back ON again.
• Try sliding the purple Volume Switch up to a louder level.
• Make sure the Power Touch base unit is completely open so that it lies flat.
• Make sure that you are using the right combination of book and cartridge (or no cartridge, as appropriate).
• If you are using one of the two starter books (type of book is indicated on the top right of the cover), please ensure there is no cartridge inserted into the base unit.
• If you are using any other Power Touch book, make sure the corresponding cartridge is fully inserted into the cartridge port at the top of the unit (above the letter “Ee” on the base.) The title on the book cover and the cartridge should match.
• Make sure the book is in good condition. If pages are ripped, curled or bent (especially at the top of the book), then the unit may not work properly, and the book will need to be replaced.
• Make sure the book is correctly loaded into the unit and the pages are lying flat.