Mattel and Fisher-Price Consumer Relations Support Center

What happens if my Pixel Chix Love to Shop Mall™ Pal doesn’t have enough money to buy something?
Your Pixel Chix Love to Shop Mall™ pal keeps money in two places: her purse and her bank account. You can view your balance by pressing the “money/stuff button” at any time. At the top of the money/stuff menu screen you will see two sets of numbers: the top number has a dollar sign in front of it and is the amount of money you have in your purse (limited to $40 at a time), and the bottom number is how much you have in your bank account. All the stores in the Pixel Chix Love to Shop Mall™ will only take cash, so you must pay from the money in your purse. If you do not have enough money in your purse, your Pixel Chix Love to Shop Mall ™pal will automatically withdraw money from her account using the ATM machine located in each store. If you do not have enough money in your bank account to buy what you want, you must go back to work and earn more!

How does my Pixel Chix Love to Shop Mall™ Pal access things my pal has purchased?
To play with the things your Pixel Chix Love to Shop Mall™ pal has purchased you must first press the “money/stuff” button to view the money/stuff menu. This menu will show icons for each of the 4 available stores: dress on hanger for the Boutique, fork and knife for the Food Court, dog for the Pet Shop, and a wig and brush for the Salon. After you have entered the “money/stuff” menu screen, use the “work” and “shop” buttons to scroll left or right respectively and the “yes” button to select a store. Once you choose a store’s icon, you will be taken to that store’s menu screen. If you cannot access a store or do not see the store’s icon on the “money/stuff” menu screen, your Pixel Chix Love to Shop Mall™ pal has not visited or bought anything from that store. If you want to exit the “money/stuff” menu screen, press the “no” button. Each store has its own individual menu screen that allows you to select an item you purchased to see a new animation or play a new game related to that item. If you cannot select an item or do not see it in the store menu screen, you have not purchased it yet. To return to the “money/stuff” menu screen, press the “no” button. To exit the “money/stuff” menu, press the “no” button.

How do I play games with my Pixel Chix Love to Shop Mall™ pal?
If you want to play a game with your Pixel Chix Love to Shop Mall™ pal, press the “fun” button in either shop or work mode. You can also randomly play customer-related games if you press the “work” button while in work mode. If you choice not to play a game, that has already started, simply press the “no” button to end it the game immediately.Once the game has begun, the “shop” and “work” buttons act as right and left arrow keys respectively. Utilize these buttons as selection arrows, making your Pixel Chix Love to Shop Mall™ pal change direction, or moving items in while playing arcade games. You can also press the “yes” button to select items, make your Pixel Chix Love to Shop Mall™ pal reach, swing or perform actions in certain games.

How do I make one Pixel Chix Love to Shop Mall™ Pal go from her Pixel Chix Love to Shop Mall™ to an adjoining Pixel Chix Love to Shop Mall™?
Connect the Pixel Chix Love to Shop Mall™ “A” and Pixel Chix Love to Shop Mall™ “B” together firmly. You will know they are connected firmly if the Pixel Chix Love to Shop Mall™ pals in each Mall begin doing autonomous animations (example: animations that occur when you are not pressing any buttons) such as answering the phone, using the restroom, making funny faces, etc. If you want to send the Pixel Chix Love to Shop Mall™ pal from Mall “A” to Mall “B,” press the “fun,” “work” or “shop” button on Mall “B,” This will prompt the pal in Mall “A” to enter the elevator in Mall “A,” and then appear in the elevator in Mall “B.” If you press the “work” button to call the pal over, she will enter work mode immediately upon arriving in her new mall. The same goes for pressing the “shop” button to call the pal to the other mall. Pressing the “fun” button will allow the pal to arrive in Mall “B” in the same mode she left Mall “A" To have your Pixel Chix Love to Shop Mall™ pal return to Mall “A,” press any button on Mall “A,” disconnect the malls, or hold down the “no” button for 3 seconds on Mall “B.”

How do I make the Pixel Chix Love to Shop Mall™ pal leave the Pixel Chix Love to Shop Mall™ and return to the Pixel Chix House™?
In order to make a Pixel Chix Love to Shop Mall™ pal leave the Pixel Chix Love to Shop Mall™ and return to the Pixel Chix House™ she came from, you can either disconnect the Mall and the House or hold down the “no” button on the Mall for 3 seconds.

Why aren’t both pals shown in the Pixel Chix Love to Shop Mall™ when I call a pal into a Mall from another Mall or Pixel Chix Mall™ or House?
This is simply an aspect of design in the toy. The idea is that only one Pixel Chix™ pal can work or shop in each store at a time, so when one Pixel Chix Love to Shop Mall™ pal comes to work or shop, the other is taking a break.

What is the goal of play in the Pixel Chix™ Love to Shop Mall™?
The main goal of play in the Pixel Chix™ Love to Shop Mall™ is to work and earn money, and then use the money to buy fun things. Each Pixel Chix™ pal can work and shop in any of the 4 available stores. Every time you buy a new item, you unlock new animations/games that will play when you select that item in the money/stuff screen. There are also games that you can play with your Pixel Chix™ Love to Shop Mall™ pal just for fun while she is shopping. These games can be played by pushing the smiley-face button (fun button) while shopping in any store.

Frequently Asked Questions