This error means the FP3® player is not showing connected on the computer screen. The FP3® Player needs to show up in My Computer as 2 sequential drives. To fix this follow the below steps:

• Unplug the FP3® Player.
• Open (My) Computer.
• Connect the player to the computer’s USB port.
• Locate the player as (2) sequential removable disc drives.
  • These drives must be in sequence such as E and F or F and G or G and H.
• If they are not sequential, have the consumer reboot with the FP3 player plugged in and turned on.