This error appears when there is an issue registering the FP3® player. To fix this follow the below steps:

• Remove the SD card from the FP3® Player if one is being used.
• Open (My) Computer
• Connect the player to the computer’s USB port.
• Locate the player as (2) removable disc drives.
• Open up the first FP3® removable disc drive.
• Click Tools in the windows toolbar and select folder options.
• Click the View tab and check the radial button to show hidden files and folders.
• Click Apply and OK.
• Locate the file titled register.rgr under the FP3® removable disc drive already open and right-click and delete it.
• Safely remove the player and disconnect it from the PC.
• Restart the PC and reconnect the player.
• Open the software and click the player tab to re-register the player.