Mattel Global
Consumer Support
FAQ Sheets Icon

Frequently Asked Questions

  • Reduce the amount of cargo cars being pulled – try pulling 1 less car until train stays on track
  • Load engine onto track at EZ Loader
  • If derailment is happening at the top or bottom of ramps try adding a straight piece of track to the top and bottom of the ramp
  • Do not have a switch track at bottom OR top of a ramp