If the latch on your viewer is difficult to open, apply pressure on both halves of the viewer when opening the latch.

When you see this message, open the viewer and remove your smartphone. Then hold it upright and follow the prompts.

You can also try restarting the app.

Place the View-Master® experience pack reel on a flat, well-lit surface and pull the trigger to try again. Move the viewer closer to the reel, less than 10 inches away.

Before placing your smartphone into the viewer, you can go to your smartphones settings and adjust the brightness. It is recommended to turn AUTO-BRIGHTNESS off to maintain consistency while the smartphone is inside the viewer.

When looking through the viewer, move closer to the reel, less than 10 inches away. AR icons work best when looking down at the reel, and in a well-lit room.

Orient the window so the View-Master® icon is positioned at the top then push the window into the back of the viewer until is snaps into place.

Although they are not needed to enjoy all of the virtual reality content within each Experience Pack app, the physical reels provide an extra layer of interactivity called Augmented Reality (AR). It’s important to remember that having the physical reels is the only way to enjoy the Augmented Reality content. When you place a reel on the table and look at it through your View-Master® VR viewer, Augmented Reality icons will appear above the reel. These 3D icons serve as a menu – by selecting an icon with a click of the viewer’s lever, you can launch different experiences. In addition, some Experience Pack apps feature a library of Augmented Reality models that you can explore, but only if you have the physical reels to trigger them.

Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.

If you have an iPhone 5 or 5c, make sure you are using the adapter.

If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.

Because of its text-based visuals, View-Master® VR is designed for kids 7 and up. We have worked with an ophthalmologist to ensure that View-Master® VR is optically safe for use by children. As with all screen time, we recommend parents follow pediatric guidelines to determine age appropriate viewing times.

Yes, the View-Master® VR viewer is compatible with the hundreds of Google Cardboard-compatible apps available on Google Play and the App Store.

The View-Master® Virtual Realty Starter Pack comes with 1 View-Master® VR Viewer, 1 View-Master® VR Preview Reel, and 1 Adapter for the iPhone® 5s, iPhone 5c, and iPhone 5.

To order a replacement Pass Card, please visit service.mattel.com.

Before placing your smartphone into the viewer, you can use the physical volume buttons on your phone. There is also an option to completely mute the sounds from within the View-Master app.

Augmented Reality is an effect that overlays digital, 3D images on your physical environment. For instance, when looking through your View-Master® VR viewer at an experience reel sitting on your table – depending on the reel – you might see a 3D model of a spaceship or a dinosaur floating above it. As you move around the reel, you will be able to see other sides of the 3D model as if it was actually there.

Classic photo View-Master® viewers with reels are still available to consumers through our licensee, The Bridge Direct.

The viewer has calibrated lenses to facilitate the 3D/stereoscopic experience and will maintain a lighting environment needed for optimal performance.

THE VIEW-MASTER® VR VIEWER IS NOT A PROTECTIVE CASE. The View-Master® viewer conforms to Mattel’s standard kid-safe drop tests.

1. Print the above Preview Reel AR tag image (at 100% scale for best viewing).
2. Download any free View-Master® app.
3. Make sure the app is running and your mobile device is inserted into your viewer of choice (note: viewer must allow camera pass-through).
4. Place the printed Preview Reel on a flat surface.
5. Look through your viewer at the reel from a distance of 10 inches or less.
6. Digital icons will appear above the reel.
7. Select which experience you want to explore by looking at the appropriate AR icon and pulling the lever.
8. Enjoy and preview other View-Master® experiences!
   

Some smartphones may require you to remove any third-party case before placing between the clamps inside of the viewer.

When using an iPhone 5s, iPhone 5c, or iPhone 5, you need to place the included Adapter onto one side of the iPhone before placing your iPhone into the viewer.

Open the View-Master® VR viewer and re-center your device. If your view is still blurry or is showing double images, remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.