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Frequently Asked Questions (6)

What are the best kind of batteries to use in Fisher-Price® and Mattel® products?

https://qservice.corp.mattel.com/us/Docs/

I purchased a Fisher-Price Read With Me™ separately sold software title. Do I need to setup my Read With Me™ controller again?

No. The setup of your controller is only required one time for each DVD player with which you are using your Read With Me™ controller. If you have correctly setup your controller with the software that was included with your Read With Me™ controller, the controller should work with the separately sold software titles.

How do I assemble the Little People® Share & Care Safari™?

Click here for the assembly video.

Why is my DVD player not responding to my Read With Me™ controller?

If your DVD player is not responding to your Read With Me™ controller please try the following:

Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
Try moving your Read With Me™ controller closer to the TV.
Replace the batteries on your Read With Me™ controller.
Make sure your Read With Me™ controller is pointed directly at your DVD player.
Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.

How do I assemble the Little People® Take Turns Skyway™?

Click here for the assembly video.

I am having trouble setting up my Read With Me™ controller.

Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.

Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.

If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
It is possible that one of the signals did not register when pressed on your DVD player’s remote.
When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.

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