We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle. Use our Service Center Locator to find a service center near you.
You can copy music from your CDs and transfer it to your Barbie Girl™. You can even copy photos and other files to your Barbie Girl™. You can customize your Barbie Girl™ with cool snap-on outfits and accessories, and decorate your earbuds with snap-in earrings and beads.
Use the map and go to each area of Puerto Verde. When you arrive in a new area, move your mouse over each building to find out what it is. If you can't find the place you are looking for, try clicking on an edge of the screen to look in a new area.
Press the "ALT" key to reveal the tool bar and menus.
Then Internet Options.
Then Advanced from the menu.
In the advanced options select the following:
Disable Script Debugging (Internet Explorer)
Disable Script Debugging (Other)
Click ok, reboot the computer and check to see if the problem has been resolved.
If this does not address the issue you may need will need to run Microsoft® update and make sure you check the "Software Updates" that are available, not just the critical updates. Download and install ALL updates relating to the .NET Frame work.
Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
For Version 3.0 or higher users ONLY: Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.
You may need to replace the batteries in the handheld device. If the iXL™ handheld device still doesn't respond, the touch screen and stylus may need to be re-calibrated. Insert the tip of the stylus into the larger hole on the back of the handheld device. Then follow the on-screen directions.
Your current room design doesn’t include a bed, and you’ve put furni in that extra space. Before changing your room design to one that does include a bed, you need to move items out of the way. Your bed will always go in the same place.
Do not place used batteries in your regular trash. Instead, return the battery to a federal or state approved lead-acid battery recycler. This may be a Power Wheels® Authorized Service Center or a local retailer of automotive batteries.