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You may have an older computer that doesn’t support USB 2.0. Barbie Girl™ will still work fine with your computer.
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When you install Adobe Reader 8 on Windows Vista you may see the error message "The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have write permission on the Temp folder."
There are two methods of fixing this--
1) Enable User Account Control
• In Control Panels, choose User Accounts.
• Click "Turn User Account Control on or off".
• Check the box to "Use User Account Control (UAC) to help protect your computer" and then click OK.
• Restart your computer.
• Install Adobe Reader 8.
2) Run the installer in XP Compatibility Mode
• For more information, please see http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333643
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Click on the button that says “get Super B Chat™!” at the bottom of your screen. Then enter your parent’s email address so we can send them a note to see if it’s okay. We’ll let them know how to activate Super B Chat™, and once they do, you can chat with other girls who have access to Super B Chat™, too!
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This message might appear for several reasons:
• You clicked your browser’s back button instead of selecting to leave the game.
• You closed your browser, then quickly reopened it to sign back in.
• You turned off your computer while still logged in.
• You have two browsers open while one is already logged in.
To resolve the issue, close all browsers, wait 60 seconds, and try again. If that doesn’t work, please click the Contact Us link above.
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When you register, you need to enter your parent’s email address so we can send them a note letting them know you’re playing on the site. Your parents can take away your access if they want to, so be sure to respect their rules (and the Barbie Girls® Rules)!
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You may have typed your screen name in the incorrect case when signing in. Check your Parents’ Place account for the correct capitalization of your screen name and try again.
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This error means the FP3® player is not showing connected on the computer screen. The FP3® Player needs to show up in My Computer as 2 sequential drives. To fix this follow the below steps:
- Unplug the FP3® Player.
- Open (My) Computer.
- Connect the player to the computer’s USB port.
- Locate the player as (2) sequential removable disc drives.
- These drives must be in sequence such as E and F or F and G or G and H.
- If they are not sequential, have the consumer reboot with the FP3 player plugged in and turned on.
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Open the Console Test Application found in the following location in the Start menu:
- All Programs.
- Fisher-Price Folder.
- Digital Arts and Crafts Studio.
- Utilities folder.
Please note, the Digital Arts and Crafts Studio has hundreds of different test points. The software will not indicate “PASS” or “Failed” until all are tested. To save time we suggest testing should start with the tool or option that was not working correctly.
For best results with the test tool, if the Digital Arts and Crafts Studio as “crashed” we advise you to unplug the Digital Arts and Crafts Studio and turn off the computer. With the power off, plug the Digital Arts and Crafts Studio back in and turn the power on again. This will give the test tool a fresh start.
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Fisher-Price®
Sesame Street®
Clifford™
Arthur™
Barney
Thomas The Tank Engine™
Little Einstein’s™
Handy Manny
Dragon Tales
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You need your parent’s permission to use Secret B Chat™ and Super B Chat™, but not regular B Chat™. You’ll be asked to enter your parent’s email address so we can send them a note telling them all about Super B Chat™ or Secret B Chat™ and asking if it’s okay. In that email, they’ll get instructions on how to activate whatever chat you requested.
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No. The Read With Me™ system will not work with your computer.
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The playset may be assembled incorrectly. Please follow these instructions:
Carefully pull the circular track from the product.
Assure the product is ON.
Flip over the circular track and locate the small, white nub (looks similar to the tip of a pen).
Looking at the track portion to which the nub meets, find the button the nub depresses. NOTE: This button functions the top portion of product. It is integral that the nub meet this button. Please test by pressing a pen point into the button.
Once you have ensured button works properly, reassemble track making certain the section with the nub is the third and final section where you apply pressure and hear it snap into place.
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Your current room design doesn’t include a bed, and you’ve put furni in that extra space. Before changing your room design to one that does include a bed, you need to move items out of the way. Your bed will always go in the same place.
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This error appears when there is an issue registering the FP3® player. To fix this follow the below steps:
- Remove the SD card from the FP3® Player if one is being used.
- Open (My) Computer
- Connect the player to the computer’s USB port.
- Locate the player as (2) removable disc drives.
- Open up the first FP3® removable disc drive.
- Click Tools in the windows toolbar and select folder options.
- Click the View tab and check the radial button to show hidden files and folders.
- Click Apply and OK.
- Locate the file titled register.rgr under the FP3® removable disc drive already open and right-click and delete it.
- Safely remove the player and disconnect it from the PC.
- Restart the PC and reconnect the player.
- Open the software and click the player tab to re-register the player.
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- Please be sure the cash register is correctly inserted into the cash register base. Click here for step-by-step instructions.
- Try using the product in a well-lit area to achieve optimal performance.
- The Smart Shopper Marketplace™ will go into sleep mode after approximately three minutes of inactivity. Pressing any button on the cash register will reactivate the product.
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There are lots of things you can do! You can block them, report them, or make them leave your room. And if you’re ever uncomfortable with something that happens online, don’t be afraid to talk to your parents and let them know. You can also let us know by reporting that user!
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The scale of Electric Racing cars is approximately 1:87.
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The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:
o Close the software.
o Open Control Panel.
o Open the Printers & Faxes control panel.
o Double-click the Mattel Barbie Doll’D Up Nails Printer.
o Delete any nail prints that are in the queue.
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Many issues with the Digital Arts and Crafts Studio can be resolved by changes or updates to the video driver, the DirectX® software or the display settings. The issues that can be resolved by these updates and changes are:
- Installation issues
- Cursor issues
- Crashes and freezing
- Display errors such as the wrong colors, images disappearing, or blank screens
If you need assistance updating the video driver, DirectX® software and or changing display settings, we suggest the following link to Microsoft® for assistance. http://support.microsoft.com/kb/263039The Microsoft web page provides comprehensive troubleshooting for all of the issues above. If this information does not resolve the issue please contact us.
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Yes, the software is available for download.
Please click here.
When downloading software, please follow the on screen instructions.
Please click here for a step by step guide to downloading and installing the software.
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