Depending upon the settings you have established for your child’s computer account, it may be difficult to download files from the internet. If that is the case, use an account that doesn’t have restrictions, such as the computer’s Administrator account.
Try the following: ·Check to be sure that the computer/login has administrator privileges. ·Make sure your firewall or antivirus settings allow for file downloads. ·Consult the Help section of the download site.
You may need to replace the batteries in the handheld device. If the iXL™ handheld device still doesn't respond, the touch screen and stylus may need to be re-calibrated. Insert the tip of the stylus into the larger hole on the back of the handheld device. Then follow the on-screen directions.