As of May 2001, Fisher-Price discontinued further development and production of its entire car seat product line. This decision was made in line with the business objectives of the Corporation. Of course, Fisher-Price will continue to service our Fisher-Price car seat owners who have questions or need assistance.
Fisher-Price is committed to being a significant brand in the juvenile products category. Having exited the car seat business, the re-deployment of resources has allowed Fisher-Price to launch a new line of products called Babygear. This new product line is bringing innovation and superior quality to products such as baby swings, high chairs, bouncy seats, nursery monitors and more. You can see these products at www.fisher-price.com.
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You may use your cradle swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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Any Car Seat model that is less than 10 years old and is certified for use on airplanes (as found in our instructions) may be installed in aircraft seats that face forward.
Before taking the car seat to the airport, we recommend that you notify the airline of your intent to bring this car seat on board. The airline may have restrictions regarding its use. You may need to lift the armrest out of the way to provide added room for the car seat. Check with the airline to be sure your car seat will fit in the aircraft seat.
The Safe Embrace Booster Seat is not approved for use on airplanes.
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You may use your Take-Along swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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We are unable to provide this type of information due to the broad musical selection utilized. We choose original songs, as well as famous musical compositions and nursery rhymes in our products, to ensure a stimulating array of songs are displayed.
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Please click here for more information.
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Please click here for more information.
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In swing mode, you may use your SpaceSaver Swing until the child becomes active and can climb out of the swing; 25 pounds maximum.
In infant seat mode, you may use your SpaceSaver Seat until the child is able to sit up unassisted; 25 pounds maximum.
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The item or items you are looking for may be very popular and, in some cases, may have already sold out at retail level. Our products are sold at many locations throughout the country. We ship our products to the retailers' warehouses and the retailers distribute the items to their stores. Since we are unable to determine which stores our products are shipped to, we suggest you contact stores in your area directly for further information regarding availability. You may also wish to try the following Internet sources: walmart.com; smarterkids.com; toysrus.com; kbtoys.com; target.com; kmart.com and amazon.com.
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Please visit our business-to-business website at www.mattelpartners.com. We require a minimum order of $1000 (US currency) for the first order and a reorder minimum of $250 (US currency).
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Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor.
Adapters should only be replaced with an original Fisher-Price wall adapter. If you need to purchase an adapter, please visit us online by clicking here.
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Yes, the fabric coverings for all of our car seats are machine washable. Please refer to your owner's manual for specific washing instructions.
If you need a copy of your instructions, please visit us online at http://service.mattel.com/ Enter the product number, toy name or search by key words below and click go. All product numbers are listed on the Car Seat. Follow the link to download manual.
You may need the latest version of Adobe in order to download this manual. Please click here if you are having troubles viewing the file to update the latest Adobe version.
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Please click here for more information.
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Button cell batteries contain mercury and should be disposed of safely. Visit your nearest Household Hazardous Waste Facility by clicking on the link: www.earth911.com and follow these instructions.
- Type your postal code in the upper left hand box
- Click GO.
- Click on HOUSEHOLD HAZARDOUS WASTE under the heading LOCAL SERVICES.
- Click on MERCURY CONTAINING ITEMS, located in the first column of the Household Hazardous Waste box in the middle of the page
- Locate the nearest Household Hazardous Waste (HHW) Facility to take your Button Cell Battery (ies).
In order to receive a mailing label for the return of button cell batteries, please contact us toll free at 800-432-KIDS (800-432-5437).
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Please click here for more information.
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You may use your infant seat from birth until the child is able to sit up unassisted; 25 pounds maximum.
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You may use your High Chair in the upright position only with a child who has enough upper body control to sit up unassisted; 50 pounds maximum.
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Please click here for more information.
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Please click here for more information.
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There are a series of tests built into the camera. These tests are accessed by pressing all buttons and the power button at the same time when the camera is off. You have two choices:
- Complete the tests.
- Remove the batteries to reset.
To complete the tests:
Fisher Price Logo
- Press the shutter button once.
Blue Screen with Checkmem on Screen
- Press the shutter button once.
- Will take about 60-180 seconds to complete.
- The word "ok!" appears in the lower right hand side of the screen when finished.
- Press the shutter button to continue.
Rolling Colors on the Screen
- Press the shutter button to continue.
Blue Screen with Play Voice and Sounds Continuously
- Press the shutter button to continue.
The camera will power down when the tests are complete.
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Currently we only photograph children who live in the Western New York Area – ages newborn to 8 years old. If you live in our neighborhood, call 716-687-3000 for more info.
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No. The setup of your controller is required only one time for each DVD player with which you are using your InteracTV controller. If you have correctly setup your controller with the software that was included with your InteracTV controller, the controller should work with the separately sold software titles.
InteracTV™ is a mark of Beep Telecommunications and computing, L.L.C. Used under license.
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Before purchasing or borrowing a previously owned Fisher-Price Car Seat, we recommend that you call us at 1-800-432-KIDS. Our trained representatives can determine if the car seat was involved in any modification or recall programs.
Fisher-Price recommends that child restraints be replaced after eight years to provide the best assurance that the child restraint: is in reliable working conditions; is well suited for use in constantly changing automobile interior design; and is reasonably current in relation to Federal regulations.
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To order replacement parts:
- Find your product using our Keyword or Advanced Search tools.
- When you locate your product, follow the prompts to enter the product detail page.
- If replacement parts are available for your product, you will see the link: "I would like to buy replacement parts."
- Click the link, choose from available replacement parts and follow the ordering instructions.
Please Note: Replacement parts are not available for all products.
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The battery life of our products depends on battery type and usage. Therefore, we are unable to confirm the how long the batteries will last. With electronic products containing sounds and/or lights, battery replacement will become apparent when the lights and/or sounds become faint or stop completely. Please refer to your instructions for additional information on battery care.
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No. The setup of your controller is only required one time for each DVD player with which you are using your Read With Me™ controller. If you have correctly setup your controller with the software that was included with your Read With Me™ controller, the controller should work with the separately sold software titles.
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We’re sorry, we do not have a program offering parents of multiple birth children Fisher-Price® products, Mattel products or vouchers towards the purchase of our products.
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In swing mode, you may use your Swing to High Chair until the child becomes active and can climb out of the swing; 25 pounds maximum.
In high chair mode, you may use your Swing to High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum. Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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If you have a Fisher-Price product suggestion, we suggest you visit our new crowd sourcing community, www.myfpideas.com to submit your ideas in accordance with the terms and conditions of that site. Alternatively, if you are interested in establishing a relationship with a professional design house or a broker that specializes in licensing or developing products for consumer products companies, contact the Toy Industry Association at 212-675-1141 or at www.Toy-Tia.org. Otherwise, while we appreciate your interest in Fisher-Price, we do not accept any product idea submissions from the public.
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Please click here for more information.
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You may use your bouncer from birth until the child is able to sit up unassisted; 25 pounds maximum.
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You may use your Booster Seat with a child who has enough upper body control to sit up unassisted; 45 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Please click here for more information.
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All Fisher-Price® bouncers, swings, high chairs, boosters, stationary activity centers and bassinets are JPMA certified.
Please click here for more information on JPMA.
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Yes, all Fisher-Price products can be sent through an x-ray machine.
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You may use your SpaceSaver High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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We are not in a position to give medical advice. Our R/C products are toys that are safe for age-appropriate children. Children or adults with special medical conditions should consult their physician regarding the appropriateness of any activity.
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Fisher-Price is not in the collector market nor do we currently maintain information on the value of discontinued toys. We also do not provide photographs nor parts lists for discontinued toys. You may wish to check with a local toy collector/dealer for this information. We appreciate your interest in Fisher-Price toys, but regret that we are unable to assist you directly at this time.
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Please click here for our current collections.
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Washing instructions can typically be found on the care label attached to the pad assembly or towards the end of each product manual.
Product manuals may be found online by clicking here.
1. Enter the product number, toy name or search by key words below and click go.
2. Identify the product out of the results that is your product.
3. Click on the product image and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
Our product manuals are available in the Adobe Acrobat Format (pdf). If you do not have the free viewing software, Adobe Reader®, please click here to obtain the latest version from Adobe.
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Battery requirements can be found inside the battery compartment itself or towards the beginning of each product manual.
Product manuals may be found online by clicking here.
1. Enter the product number, toy name or search by key words below and click go.
2. Identify the product out of the results that is your product.
3. Click on the product image and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
Our product manuals are available in the Adobe Acrobat Format (pdf). If you do not have the free viewing software, Adobe Reader®, please click here to obtain the latest version from Adobe.
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Open the Console Test Application found in the following location in the Start menu:
- All Programs.
- Fisher-Price Folder.
- Digital Arts and Crafts Studio.
- Utilities folder.
Please note, the Digital Arts and Crafts Studio has hundreds of different test points. The software will not indicate “PASS” or “Failed” until all are tested. To save time we suggest testing should start with the tool or option that was not working correctly.
For best results with the test tool, if the Digital Arts and Crafts Studio as “crashed” we advise you to unplug the Digital Arts and Crafts Studio and turn off the computer. With the power off, plug the Digital Arts and Crafts Studio back in and turn the power on again. This will give the test tool a fresh start.
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Product manuals may be found online by clicking here.
1. Enter the product number, toy name or search by key words below and click go.
2. Identify the product out of the results that is your product.
3. Click on the product image and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
Our product manuals are available in the Adobe Acrobat Format (pdf). If you do not have the free viewing software, Adobe Reader®, please click here to obtain the latest version from Adobe.
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If you feel your swing is too fast, please try the following trouble-shooting techniques:
• Try a lower speed setting
• If the low setting provides too much swinging motion for the child, try placing one end of a blanket underneath the child and let the other end of the blanket drape down while swinging.
• If all of these techniques prove unsuccessful, please contact one of our Fisher-Price® Baby Gear representatives by clicking here.
Remember, the lighter the child is in the swing, the higher the swing can swing and the faster it will seem.
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Parts may be purchased online at service.mattel.com or by clicking here.
1. Enter the product number, toy name or search by key words below and click go.
2. Identify the product out of the results that is your product.
3. Click on the product image and follow the link to purchase parts.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel information is stamped.
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Please look for an alternate spelling of your child's name. For example the name Carrie can be spelled, Keri, Kerri, Kerry, Kari. If you are still unable to locate your child's name, you may be able to download and add it as user 1-4 from the following link.
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The error appears after the Digital Arts and Craft Studio is being reinstalled and the MiniApp was not removed during the uninstall process. There may also be a corrupted installation that needs cleanup.
- Uninstall the Digital Arts and Craft Studio, if the option exists in the Start Menu or Add/Remove programs.
- Click Start then Run
- Type %programfiles% into the dialog box.
- Click OK.
- Double-click the Fisher-Price folder.
- If the folder does not exist, close the window and reinstall.
- If the folder does exist, delete the DACS folder, close the window and then reinstall.
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A registration card was enclosed with your Car Seat. Please be sure to fill out the registration card with your name and address, the car seat's model number and manufacturing date (located on the back of the seat back) to: Fisher-Price, Inc. 636 Girard Avenue, East Aurora, New York 14052.
You can also call us at 1-800-432-KIDS to register your car seat. If you are registered, Fisher-Price will notify you in the event of a recall.
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In order to protect the copyrights of the content sold on the store, your computer needs to be authorized before using the Store tab in the Kid-Tough FP3® Player software. The authorization is completed by sending the serial number of your software to Fisher-Price. Only your serial number is sent; No other personal information is collected.
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The file size of the updated software can be as large as 90MB. It may take more then 30 minutes using a high speed (cable or DSL) internet connection, or several hours for a dial-up internet connection.
If you would prefer a CD-ROM with updated software, please contact Fisher-Price® Consumer Relations at 1-888-892-6123. You will be sent a free CD-ROM with updated iXL™ Computer Software.
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To reset your Computer Cool School™ password:
- Click the Start Menu
- Select Programs
- Select Fisher-Price
- Click Computer Cool School
- Choose Utilities
- Select Password Reset. If you do not know your original password you can overwrite the password that is in the 2 boxes.
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Check the operating system:
- The Digital Arts and Crafts Studio requires the US English version of Windows® 2000, Windows® XP 32-bit or Windows® Vista™ 32-bit. If you use another language, please call Fisher-Price Consumer Relations for assistance.
Try switching ports
- The Digital Arts and Crafts Studio is a USB device. Try switching ports preferably a port that is known to work with another device such as a printer or a camera.
Avoid USB hubs:
- Plug directly into the computer. If your computer system still does not detect the Digital Arts and Crafts Studio please call Fisher-Price Consumer Relations for assistance.
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Please note this product needs two sets of batteries as there are two separate battery boxes. One battery box operates the swing feature and needs 4 – C batteries. The other battery box operates the vibration feature and requires 1 – D battery.
If you have changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by clicking here.
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Fisher-Price began working with the Fire Department of the City of New York (FDNY) last December to help them spread fire safety messages to children around NYC. We produced a special FDNY Billy Blazes Firefighter figure with a portion of the proceeds going to the FDNY. However, following the tragic events of September 11, we decided, along with TRU, that ALL proceeds from the sale of this special Rescue Hero Figure will go to the FDNY. We estimate that by donating all proceeds, more than $500,000.00 will be given directly to the FDNY by Fisher-Price.
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There are two benefits to registering a Power Wheels vehicle. Fisher-Price will attempt to notify known consumers if the product is possibly affected by a recall. Registering your product may allow us to attempt to reach you at this address should a recall occur involving your product. This notification is limited to that which may be provided according to our records of last known mailing address and subject to mail forwarding limitations imposed by postal service regulations. The registration card also registers your contact information and purchase date in our database for warranty purposes. Your vehicle has a one year warranty from the purchase date on your sales receipt (which we recommend you staple onto your owners manual and keep for future reference). Our Power Wheels registration card gives us the opportunity to record your product information and purchase date accurately, to provide expeditious service.
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The following car seats are compatible with the J6669/L5344 Stand 'n Ride Stroller:
- Graco SnugRide
- Graco Infant Safe Seat
- Britax Companion Infant Car Seat
- Fisher-Price Safe Voyage Infant Car Seat
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Apptivity is currently only compatible with iPad, iPad 2 and the new iPad. Some Fisher-Price Apptivity items are compatible with iPhone or iPod Touch. Be sure to check toy packaging to see which devices are compatible for your specific toy.
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Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.
Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.
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If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
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It is possible that one of the signals did not register when pressed on your DVD player’s remote.
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When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.
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You will be given a hint when a wrong password is entered. If you still can’t remember your password enter “fisher-price.”
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Please contact Fisher-Price Consumer Relations at 1-888-892-6123.
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You may need to clean your InteracTV DVD. Please remove the DVD from your player and clean it using a soft cloth. Always make sure you wipe the DVD from the inside towards the outside in a straight line to avoid scratching the DVD. Please note that InteracTV was designed to play on many DVD player types. Some DVD players may not be compatible with the InteracTV DVD. If your DVD player is having trouble playing the InteracTV DVD, please call the Fisher-Price consumer relations department at 1-888-892-6123.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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Yes! In order to protect your purchased files, it is highly recommended that you backup My Library. To backup the audio files in My Library to a CD or DVD (if your PC has a CD or DVD burner
- Open your CD/DVD Creation Application (such as Easy CD Creator, Nero, or Windows CD burning utility)
- When you are asked by your CD/DVD Creation Application to select what you would like to burn to CD/DVD, browse to My Documents\My Music\Fisher-Price and choose the "Kid-Tough FP3 Player" folder.
- Once you have completed burning these files to CD/DVD, place the CD/DVD in a safe place.
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No. FP3s® can only be played on the Fisher-Price FP3® Player.
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If your DVD player is not responding to your Read With Me™ controller please try the following:
- Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
- Try moving your Read With Me™ controller closer to the TV.
- Replace the batteries on your Read With Me™ controller.
- Make sure your Read With Me™ controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
- Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.
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Please adjust the video acceleration to full to correct this issue. For Windows® XP 32-bit and 2000:
- Right click your desktop
- Select properties.
- In the Display Properties window select the settings tab.
- Click Advanced.
- Click the Troubleshoot tab.
- Use the slider to set hardware acceleration to Full.
- Click ok.
- Attempt to launch or install the software again.
Please note, not all computers have this option. If you are not able to adjust the hardware acceleration to full, please call Fisher-Price Consumer Relations for assistance. For Windows® Vista™ 32-bit:
- Right click the desktop
- Select personalization.
- Click the link for Display settings.
- Click on Advanced Settings
- Click the Troubleshoot tab.
- Use the slider to set hardware acceleration to Full.
- Click ok.
- Attempt to launch or install the software again.
Please note, not all computers have this option. If you are not able to adjust the hardware acceleration to full, please call Fisher-Price Consumer Relations for assistance.
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