Please note that this product needs two sets of batteries, and there are two separate battery boxes. One battery box operates the swing feature and needs 4 “C” batteries. The other battery box operates the vibration feature and requires 1 “D” battery.
If you've already changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by email or phone at 1-800-432-5437.
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Brica Inc. is one of our licensed partners. Brica develops and distributes certain baby and travel products such as diaper changers, bath toys, bathtub caddies, and car window shades, many of them using our Precious Planet™ theme. If you feel you may have a product that was manufactured by or for Brica, you may contact them at 866-869-8257 or visit them at www.brica.com.
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Click here for the assembly video.
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To initially configure Hello Barbie™, please follow the steps below:
- Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
- Ensure your Hello Barbie™ doll is plugged in and is charging. For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
- Open the Companion App and follow the outlined step to create your Toy Talk account
- Follow the in-app steps to configure your WiFi network
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Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.
If you hair gets caught in the propellers, release the button immediately to turn the toy off. Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.
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This means there is a figure waiting to be scanned. When you tap the tile, it will let you know which toy you need to unlock that content.
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Thanks for your interest in partnering with Mattel — it’s definitely an exciting opportunity for both of us!
If you are located in the US or Canada, your network of preferred wholesalers can assist you with getting started. Please visit our website, www.mattelpartners.com, and click on “Join Us” to view the contact details for our current preferred wholesalers. If you have additional questions, that site also contains a link to email our Mattel/Fisher-Price Toymaster.
If you are located outside the US or Canada, please visit our international contact page to reach out to your local team.
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If your DVD player is not responding to your Read With Me™ controller please try the following:
- Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
- Try moving your Read With Me™ controller closer to the TV.
- Replace the batteries on your Read With Me™ controller.
- Make sure your Read With Me™ controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
- Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.
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There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.
All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.
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If you feel your swing is too fast, please try the following trouble-shooting techniques:
• Try a lower speed setting • If the low setting provides too much swinging motion for the child, try placing one end of a blanket underneath the child and let the other end of the blanket drape down while swinging. • If all of these techniques prove unsuccessful, please contact one of our Fisher-Price® Baby Gear representatives.
Remember, the lighter the child is in the swing, the higher the swing can swing and the faster it will seem.
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Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.
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The Imaginext® DC Super Friends™ RC Transforming Bat Bot’s remote is shipped without batteries, so please be sure to place two AAA batteries into the remote. Also, there is a clear plastic packaging tab that is attached to the outer leg of the non-battery leg of the robot. The tab should come out of the leg when removed from the box; however, it’s possible that a piece of the plastic remained in the slot on the leg. Please check the slot, which is located behind the front wheel. If you see clear plastic protruding from the slot, carefully remove it with tweezers, and turn the toy off and on again. This should clear the slot and make the toy function as it normally should.
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· Once downloaded and installed, simply tap the Apptivity Batman Icon to launch the game.
· Allow main menu screen to load
· If you do not have a toy, select Quick Play. If you have an Apptivity Batman toy, you can access level-based play by pressing the Story Mode tab or non-story-based play by pressing the Quick Play tab.
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A different block comes with each toy, on the bottom is a black and white marker. Open Unlock Rewards within the app, line this marker up and unlock your sounds, story starter and sticker.
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Our helpful Assembly and Set-up Video walks you through everything you need to know to get your little cyclist spinning. You can view the video on our website — scroll down the page for that and other helpful video tips!
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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Click here for the assembly video.
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Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.
Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.
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If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
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It is possible that one of the signals did not register when pressed on your DVD player’s remote.
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When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.
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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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