Do not place used batteries in your regular trash. Instead, return the battery to a federal or state approved lead-acid battery recycler. This may be a Power Wheels® Authorized Service Center or a local retailer of automotive batteries.
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We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle. Use our Service Center Locator to find a service center near you.
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We have a network of over 350 Authorized Service Centers to help you with repairs and replacement parts. These Service Centers have skilled personnel and use only genuine Power Wheels replacement parts to fix your vehicle. Use our Service Center Locator to find a service center near you.
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For any issue with the Power Wheels® 12V Quick Charger please follow this Flow Chart.
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Due to the technical nature of Power Wheels® products, some Power Wheels® parts may only be installed by our authorized service centers, therefore we’re unable to provide repair manuals or diagrams. Power Wheels® has independently owned and operated authorized service centers that carry replacement parts, batteries, and chargers in addition to repairing vehicles in or out of warranty. Our Service Center locator will assist you in finding one of our authorized service centers in your area as well as provide you website addresses for service centers that offer on-line shopping.
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The Power Wheels® 12V Quick Charger will not produce an output until it is plugged into a working Power Wheels® battery. The charger needs to detect a battery before it starts charging, so no voltage will be present when testing it with a volt meter.
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Battery life will vary depending on how you follow the Charging and Battery Care Instructions. It's also affected by the total number of hours the batteries are used. Average battery life is one to three years.
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Traction bands have been designed for and are included for use on specific single seat Jeep models to improve traction. The unauthorized use of traction bands on other Power Wheels® vehicles will void the product warranty and may pose both safety and reliability issues including decreased motor and/or gearbox life.
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Make sure you charge the battery for at least 18 hours (30 hours max) before operating your vehicle for the first time. Charge the battery for at least 14 hours after each use of the vehicle. *It is necessary to charge the battery immediately after use. It is damaging to the battery when it has been used and then sits without being charged. After a full charge the battery can sit up to two-three months when not in use.
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If your vehicle was originally equipped with a Green 6v 6amp Power Wheels® battery, a Connector Converter may be used to allow the use of a Red 6V 9.5 amp Power Wheels® battery.
Connector Converters should not be used on any product purchased before October of 1998.
If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.
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Yes, for best results, allow the wax to cool for a few minutes before opening the mold. Twist the mold slightly (as you would an ice cube tray) to break the wax free. You can also run the mold under cold water, which will help speed up the cooling process. If the car body is wet, be sure to dry it completely before applying labels. Remove car body from the mold within 10 minutes. If the body is left in the mold for any longer, the wax may begin to crack.
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In the last few years we have seen a tremendous increase in the number of people interested in collecting Hot Wheels cars. Among collectors, some cars are more popular than others, which can make them more difficult to find. As a manufacturer, Mattel does not operate a complete customer sales department so our products are sold primarily through retail stores. However, please check out www.hotwheelsshop.com for some collectible items being sold there.
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Touch the screen with your finger to move forward to the next page.
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If the game keeps freezing, try doing a hard reset.
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Click the home button on your iPad to get to the home screen.
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Then double-click the home button again. The multitasking bar will appear.
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Touch the thumbnail of the Apptivity game until it wiggles, and then touch the minus button.
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Then click the home button again, and restart the game by clicking the thumbnail for the game on your home screen.
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The Hot Wheels Car Maker Troubleshooting Guide will help with any questions that arise during the car making process.
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- If you have inserted different colored wax sticks next to each other, you may get some color blending (in which the wax from the two adjacent sticks mix when creating the car body).
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You should place the Apptivity Hot Wheels car on the screen in that location in order to play.
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Once Car Maker instructs you to pull the handle, you must immediately pull it all the way down in one continuous motion until you hear “Complete.” For best results, DO NOT pump handle when pulling it down and complete the injection within 2-3 seconds. If you do not pull it all the way down to complete the injection, Car Maker will keep repeating the phrase, “Please pull down handle.”
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From your iPad home screen, go to Settings, General, then Multitasking Gestures. Turn off Multitasking Gestures.
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Make sure that you do not press the car down on the iPad home button, as that will close the game.
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Use the circular stencil tool to add detail to your artwork. First fully insert the pen until you hear/feel it click and adjust the spray nozzle until you get a nice even spray. Then plug the circular stencil tool directly onto the end of the airbrush tip. Rotate the stencil to select the artwork that you would like to apply. The art should be centered over the spray tip and applied to the car in close range.
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You should pull the car back so that your car stays in that location on the screen.
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If you cannot press the handle down, have an adult unplug the machine, wait ten seconds and then plug it back in to reset. Car Maker will automatically go into the cooling cycle. Do not unplug during this time. After you hear “Cooling Complete” and the door opens, try the following:
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Check the mold for blockage. See CLEANING section in the instruction sheet.
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Look into the front window on the machine. Ensure that there is a wax stick in the heating chamber and that the wax stick above it is properly aligned.
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The various colored icons are meant to direct you to the different hangars in the Hot Wheels Test Facility. The red diamond icon takes you to the Search and Destroy Hangar, the yellow triangle icon takes you to the Long Jump Hangar, and the blue circle icon takes you to the Race Hangar. The green tool icon will allow you to upgrade your vehicle in the workshop.
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You need the appropriate piece of equipment, such as a flotation device, big-wheel tires or wings, to access certain areas. You can get this equipment in the Workshop, which you can find by following the green tool icon, then pressing the action button once you arrive at the Workshop hangar.
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You should hear/feel it click when you push the pen down into its slot on the spray gun.
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Mattel does not sell Treasure Hunt cars directly to consumers. All of these vehicles are limited in quantity and subject to availability.
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You need to fine tune the spray nozzle by turning the adjustment nozzle all the way to the negative side (-). Then while holding the trigger down, slowly adjust the nozzle toward the positive side (+) until you get a nice even spray. You should also make sure that the pen is fully inserted by pushing it all the way into the slot on the spray gun until you hear/feel it click.
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After you’ve airbrushed your car, lower the turntable into the drying chamber by turning the handle on the far right counterclockwise toward the ground. Rotate the knob outside the chamber all the way to the rightmost setting to turn the fan on. Air will blow inside the drying chamber and dry off your car!
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The action button is the button on the hood of the car that you can press down in order to start the game, activate weapons, enter buildings and other zones, and more.
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In order for the Wild Thing™ to operate correctly, there must be weight in the seat. When your child leans forward in the seat or lifts their bottom off the seat, the seat switch will open and the vehicle will stop. For best results, make sure your little one stays seated at all times with their back against the seat.
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Since 1968, when Hot Wheels cars were introduced, we have manufactured tracks in many different colors, yet the color that sticks in the minds of most people is orange. As in the past, we will continue to manufacture tracks in many different colors that will vary from set to set, and year to year.
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Click on the map icon in top left corner of screen. You can click on any of the icons to be taken to that particular area of the Test Facility.
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The tutorial only plays once, but parts of it can be viewed again by clicking on the map icon on the top left corner of your screen.
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The very first time you use Car Maker, you need to insert 2 wax sticks. Car Maker comes pre-loaded with 1 wax stick. The second stick you insert is not meant to fit completely inside the machine – it will protrude through the top. After you have made your very first car, only 1 additional wax stick needs to be inserted every time. Please note that ALL wax sticks must be inserted with the point side down.
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You can combine your pens to get more color combinations. For example, you can get green by applying blue and yellow inks over each other. First apply a thin layer of one color until you get the desired coverage, then switch pens and apply an even layer of your second ink. Try making your own combinations!
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On
the underside of the launcher, each end of the rubber band should be wrapped
around a peg on each side of the main launcher and then doubled up and hooked
around the center tab of the moveable portion of the launcher.
Here is a picture of an assembled rubber band launcher!
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You need to fine tune the spray nozzle by turning the adjustment nozzle all the way to the negative side (-). Then while holding the trigger down, slowly adjust the nozzle toward the positive side (+) until you get a nice even spray. You should also make sure that the pen is fully inserted by pushing it all the way into the slot on the spray gun until you hear/feel it click.
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You can, but the adhesive should be applied to a clean, smooth, dry surface when the temperature is above 50°F (10°C). If the temperature is below 50°F, you can heat the surface with a hair dryer before application.
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After the figures are connected, cranked up and the head is pushed, the “wrestling” feature does not last long.
- Crank the lever clockwise until it clicks, usually about 11 times, for full power battling.
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To clean the ink off of your car, rub it with a damp cloth and start again!
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Push the handle on the far right counterclockwise all the way to the ground and the car platform will tip forward, allowing your car to roll out.
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The booster needs to be correctly assembled to its designated wall bracket in order to function. The designated wall bracket has a notch on it. This notch ensures the motor only works when attached to the bracket. All other brackets are flat.
Watch set-up instructions for your track.
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Click here for instructions on how to clear app data on your tablet.
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You can customize your vehicle in the workshop. Follow the green tool icon to find the workshop hangar.
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There are multiple types of customizations that you can make:
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One-shots are one-time game modifiers that you can use to improve your performance, such as nitro bursts that give you faster speed. However, after you use a one-shot, you no longer have it anymore. You would need to unlock another one to use it again.
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Add-ons are customizations that can be used forever on your vehicle, such as tires or weapons. Once you have unlocked them, they are permanently available for your use.
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In order to modify your vehicle in the workshop, tap any icon in the circle with your finger and it will take you to the page where you can unlock it, if you have enough credits.
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You can purchase more credits to unlock specific one-shot or add-on modifications. Once add-ons are purchased, they will always be available to equip your car.
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Hot Wheels replacement parts are available at our
Parts Store.
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If you hear “Error,” ask an adult to unplug Car Maker from the wall, wait ten seconds and then plug it back in to reset. Car Maker may automatically go into the cooling cycle. Do not unplug during this time. If you continue to hear “Error” after multiple resets, this may be an indication of a mechanical problem with the door switch; please contact Consumer Services via service.mattel.com for assistance.
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The more you play the game, the more credits you earn. You can redeem credits in the workshop. Your credits are listed in the top right corner of the screen.
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- Change batteries
- Check for obstructions around moving parts
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First insert the flexible stencils into the frame with the built-in peg fitting. Connect the frame onto the four posts on top of the car decoration turntable, and then adjust the height of the frame for tall and low cars by using the two detent locations. Remember that in order to spray using stencil, the airbrush must face directly down over the top of the car and spray through the stencil.
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There is a silver-colored speed control button on the lower left side of the screen. The image on it is a gear box. Tap the button to move from “Stop” mode to “Slow” and “Fast” modes.
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Make sure the pen is fully inserted by pushing it all the way into the slot on the spray gun until you hear/feel it click. Start spraying with the nozzle adjuster pointed all the way toward the negative side (-) and, while holding the trigger down, slowly move the adjuster toward the positive side (+) until you get a nice even spray. If you’re still having issues, please refer to the troubleshooting section below.
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There are many reasons that variations exist on the same Hot Wheels car model. For instance, changes may occur in mid-production as a result of a licensing issue or a manufacturing change.
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The WWE Power Slammers Ring is supposed to get scuffed up after the figures wrestle, on purpose, to show “battle damage”.
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To cover existing paint or color you will need to apply multiple coats. First paint a thin, light coat and let it dry. Then repeat the process until you get the paint coverage you want.
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When the WWE Power Slammers figures are connected, cranked up and the head is pushed to start, they start to move, but then get caught or don’t move.
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For the Thunder Twisting figures, John Cena, Zack Ryder and Sheamus, make sure the arm is straight before you push the head to start the wrestling. If the arm is bent it causes the figures to get caught and not wrestle.
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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First, ensure that the car is specifically meant for the Apptivity Hot Wheels game, and not a regular Hot Wheels car. You will be able to tell whether it is for Apptivity by looking for the contact points on the bottom of the car.
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Ensure that the contact points are extended rather than retracted. There is a button on the bottom of the car that allows you to switch between traditional Hot Wheels car play (retracted) and Apptivity mode (extended).
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Check the bottom of the car for debris, and wipe it with a clean, dry cloth.
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Wipe your screen with a soft, dry cloth to ensure the best conductivity with the car.
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Make sure you are holding the car in the right location in order for it to be recognized.
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Hold it in the center and on the sides of the car while the tires are on the screen.
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Make sure that you are not placing the car on the black or white frame around the iPad screen. You must keep the car only within the screen area.
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Do not wear gloves or mittens since the car needs to come in contact with your fingertips.
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Variations in Hot Wheels cars are the slight differences between cars of the same model. For example, with the many different wheel styles available, the same car model can have a wildly different look just by changing the wheels.
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The WWE Power Slammers figures are difficult to connect at the arms the first couple of times. Each time you connect the figures, it will become easier and easier to connect.
The new figures released in the Fall 2013 will be easier to connect.
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Medium 3M Command Mounting™ Refill Strips can be used to hang the Hot Wheels® Wall Track™ Playsets.
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Instructional videos include a review of box contents, items you'll need to get started and helpful tips about Hot Wheels Wall Tracks.
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Each Superstar has his own signature move, offense/defense ranks, signature Superstar entrance, and digital object to use in-game during power play mode (objects are only available in career mode).
After each match, win or lose, you earn experience points which can be applied to upgrade your Superstar’s offense or defense capabilities.
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Treasure Hunt cars are Hot Wheels basic cars, produced in smaller quantities than our other basic cars, that incorporate special decorations and/or special wheels. Treasure Hunt cars are randomly packed out in our basic car assortments, so when you find one in a store you've found a real treasure!
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You will need to perform a factory reset of the Batmobile RC vehicle. **The Batmobile needs to be on all four wheels to do the reset.** The battery compartment is located on the left side of the vehicle. Remove the battery door and locate the small hole on the bottom left hand corner of the battery housing. While the Batmobile vehicle is turned ON, insert and press down the reset button located in the recessed area for 10 full seconds using a paperclip or similar sized tool. After holding down for 10 full seconds, release the button, wait 3 seconds and then cycle the Batmobile OFF and then back ON, and follow the "new user" instructions to connect to the Batmobile in the Batmobile RC Controller app.
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If you receive an error message during printing, turn off the Monster Maker using the power switch. Wait a few seconds and turn it back on. Restart the app.
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Within career mode matches, when either your energy or your opponent’s energy level is low, the game will engage “power play” mode. Within that mode, you can use a special digital object that comes with your Superstar.
This is also where you can use the physical objects that come with the Apptivity WWE Rumblers Starter Set.
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A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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You automatically earn one virtual object with each figure you use. In power play mode, you can look at the drop down menu where as you win against each opponent, you also earn their object.
Put the object down on the “+” icon to unlock it. Once you have unlocked it, you can access it during future Power Play modes.
Items in blue are available to use. Items in grey are objects that you have not earned/unlocked with the specific Apptivity WWE Rumblers figure you are using. Objects in orange are those that you have selected to use.
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While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online.
For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.
For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.
For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.
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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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To control the Batmobile with another device, you will need to perform a factory reset of the Batmobile RC vehicle. **The Batmobile needs to be on all four wheels to do the reset.** The battery compartment is located on the left side of the vehicle. Remove the battery door and locate the small hole on the bottom left hand corner of the battery housing. While the Batmobile vehicle is turned ON, insert and press down the reset button located in the recessed area for 10 full seconds using a paperclip or similar sized tool. After holding down for 10 full seconds, release the button, wait 3 seconds and then cycle the Batmobile OFF and then back ON, and follow the "new user" instructions to connect to the Batmobile in the Batmobile RC Controller app.
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Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience
service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may
still exist as we continue to increase capacity.
If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the
Dreamhouse off for 15 seconds and then powering it back on.
We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we
get this resolved.
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If all codes in the instruction manual have been tried unsuccessfully or your brand of DVD player is not listed, it is possible that the code for your DVD player may still be in the controller. You may be able to find the code using the manual search method.
- Make sure the controller has good batteries and slide the 3 position memory switch on the back of the controller to the desired memory position.
- Insert the compilation DVD into the DVD player and turn on the DVD player and TV.
- Insert the programming card into the controller, the green light should blink twice.
- Point the controller at the DVD player and press the left arrow key.
- Continue to press the left arrow key at a 1 second interval. Be sure to watch to see if the power to the DVD player turns off.
- If the power to the DVD player turns off stop and remove the programming card. Turn the DVD player back on. Play the disk and allow the DVD footage to play through until it gets to the screen, which shows the 5 different activity cards.
- Insert the test card into the controller, the green light should blink twice.
- The DVD should skip to the test screen, if it does not remove the test card and re-insert the programming card and continue from step 5.
This process may take a while. If you press the left arrow button more than 300 times and the green light no longer blinks, it is possible that your DVD player's code is not supported by this version of the controller. Verify version and if new version includes more codes for their DVD player. If so, send a new controller. If no new codes have been added to their brand of DVD player, you will need to follow the service policy, return for voucher or refund.
If the test card skips to the footage, which resembles the test card then proceed with testing the controller. See Testing the unit section of your manual or quick set up instructions.
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In career mode or exhibition mode, look for black track-pad with chevron arrows at bottom or side of the screen. Move your figure back and forth along the track-pad rapidly to grapple, pin, or toss a Superstar out of the ring.
In the specialty matches, move your figure back-and forth along the track-pad rapidly to catch up to the opposing Superstar, or to increase your power against him.
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Click the link below and follow these instructions to update your Tech Touch Lightning McQueen.
https://service.mattel.com/us/Docs/Tech_Touch_Lightning_McQueen_Unlock.exe
- Click the "Download App" button to download the update to your PC.
- Click "Save" to save the app.
- Tech_Touch_Lightning_McQueen.zip will download to your Downloads folder. Double click this file.
- Click to “Run” the app if prompted by your Internet browser.
- A window may open, saying: “Windows protected your PC.” If you see this window, click “More Info”, then "Run Anyway,"
- The app should open.
- Make sure Tech Touch Lightening McQueen has batteries installed.
- Connect Tech Touch Lightning McQueen to PC with included USB cable.
- Press Tech Touch Lightning McQueen’s button to power him on. A USB symbol should appear.
- Click the “Update” button in app. Keep Tech Touch Lightning McQueen plugged in.
- When “Update Completed!” appears, exit the app.
- Unplug Tech Touch Lightning McQueen. Enjoy three (3) new race tracks from Cars 3 -- Midnight Run, Willy’s Butte, & Victory Lap!
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We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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Follow the steps below:
• Confirm the Batmobile vehicle’s battery is charged and the power is
turned “ON”
• Confirm the Batmobile RC Controller App is installed, and open the
app.
• Once the app is open, Select “Novice Pilot” and follow the following
on screen instructions.
• Tap the “Default Password” button to copy
• Tap on “WiFi Settings” to access your mobile device’s Settings
Menu
• Once in your device’s Settings Menu, navigate to “WiFi Settings”
• Once in “WiFi Settings”, confirm your WiFi is turned “ON”
• Select the “Batmobile” WiFi network. It will be labeled
with four alphanumeric characters followed by “-Batmobile”. EX:
“1234-Batmobile”
• Paste your default password into the field, and tap “JOIN”
• Once the Batmobile WiFi network is joined, navigate back to the
Batmobile RC Controller application.
• After a moment, a new, randomized password will be generated
for your security.
• Tap the new password button to copy
• Tap on “WiFi Settings” to access your mobile device’s Settings
Menu
• Once in your device’s Settings Menu, navigate to “WiFi
Settings”
• You will be automatically disconnected from the Batmobile
WiFi. Select it again to connect.
• Paste the unique password into the field, and tap “JOIN”
• Once the Batmobile WiFi network is joined, navigate back to the
Batmobile RC Controller application.
• The Batmobile vehicle controls and video feed will appear, and
the WiFi setup process is complete.
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It is possible that the units simply need to be reset or paired.
1. Press the pairing button on the side of the receiver with a paperclip until the power button L.E.D. blinks and the range indicator turns on.
2. Press the pairing button on the back of the transmitter with a paperclip until the receiver range indicator turns off.
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The Imaginext® DC Super Friends™ RC Transforming Bat Bot’s remote is shipped without batteries, so please be sure to place two AAA batteries into the remote. Also, there is a clear plastic packaging tab that is attached to the outer leg of the non-battery leg of the robot. The tab should come out of the leg when removed from the box; however, it’s possible that a piece of the plastic remained in the slot on the leg. Please check the slot, which is located behind the front wheel. If you see clear plastic protruding from the slot, carefully remove it with tweezers, and turn the toy off and on again. This should clear the slot and make the toy function as it normally should.
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There are a lot of different trophies awarded to racers by the Hot Wheels Racing Ciruit™, each for a different reason. Here are the trophies you can win, along with the keys to winning them! Champion:
- Master the track by coming in first to unlock the Champion Trophy!
Brawler:
- Do the most damage in a single race and unlock the Brawler Trophy!
Collector:
- Grab all three coins in a race and unlock the Collector Trophy!
Pacifist:
- Win a race without using your weapons and earn the Pacifist Trophy!
Hide and Seek:
- Find the hidden trophy on the racetrack and win the Hide and Seek Trophy!
Beat That! :
- Accept a Beat That Challenge and win the race to unlock the Beat That Trophy!
Beat That II :
- Challenge a friend to a Beat That Challenge and win and you'll unlock the Beat That II Trophy!
Mystery:
- Obviously, this one is a mystery. We're not telling!
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The Camera/Printer has failed error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Unplug and re-plug in the power cord and USB
- Wait for the printer to turn on
- Restart the software
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Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.
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