Mattel & Fisher-Price
Customer Service
Barbie Girls®
In the Barbie Girls® world, you can create and decorate your virtual room, design an online character, play games, earn B Bucks®, have a B Chat™ with your friends, and more!

System Requirements

NA

 

Important Barbie Girls Information

When did the Barbie Girls world close?

BarbieGirls.com shut down June 1, 2011.  The international Barbie Girls websites closed on April 30th.

Why did the Barbie Girls world close?

BarbieGirls.com is closing as the Barbie brand is exploring new opportunities where girls can experience the best of Barbie.  We are committed to providing girls with the best play experience both on and offline.

You and your daughter are valued customers and we truly appreciate your participation in the Barbie Girls world and hope that you will continue to play with Barbie online at Barbie.com

Can I find my Barbie Girls friends once the world shuts down?

The BarbieGirls.com experience is intended to be anonymous, and did not allow girls to share or exchange personal information. We encourage you to use our updated B Chat phrases to say goodbye to your virtual friends!

I recently bought my daughter a 3-or 6-month VIP Membership.  Can I get a refund?

Yes. You should have received an email regarding your refund options. The information was sent to the email address associated with your daughter's Barbie Girls account.  If you didn't receive the email (please check your spam folder) and believe you're eligible for a refund, contact Customer Service at 877-3BARBIE (877-322-7243)

I just bought a 1-month VIP membership in your online store at MattelShop.com Can I get a refund?

Yes. You should have received an email regarding your refund options. The information was sent to the email address you provided during purchase.  If you didn't receive the email (please check your spam folder) and believe you're eligible for a refund, contact Customer Service at 877-3BARBIE (877-322-7243)

Can my daughter still access her Barbie Girls fashions and furni?

Unfortunately, these virtual items are no longer available. However, we enocourage her to create a great keepsake by downloading cool snapshots of the Barbie Girls world. Click the Games & Pics tab on the Barbie Girls website.

Can my daughter still play Barbie Girls games?

She can play three of our most popular Barbie Girls games on the Barbie.com Virtual World page. Just click the Games & Pics tab on the Barbie Girls website.

Where else can my daughter engage with Barbie?

If she enjoyed Barbie Girls, she'll love all the games and fun at Barbie.com! You can also check out the Barbie apps available on iTunes. Plus, join our email list for updates about Barbie websites, games, tous, other products, and promotions. Click the Keep in Touch tab on the Barbie Girls website.

Products

Individual product and parts information below: