No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.

Connect the controller to a powered USB port with the supplied USB cable. Attach the power cable located inside the controller to Barbie™ Star Light Adventure RC Hoverboard. Set the toy to OFF position and controller in “charging” position (left). Charging light should be in red and turns green when it is fully charged.

• Fold the wings in half.  The purple wings with details (with lines) should face the front.  (Clicking noise will be heard to indicate that the wings are properly folded).
• When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).  
• If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
• If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).

 

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.

The Barbie™ Star Light Adventure RC Hoverboard will fly about 5 meters or 17 feet from the surface it launches from.

The Barbie™ Star Light Adventure RC Hoverboard is meant for indoor use. The toy may not work properly when used outdoors and will be affected by wind and/or heat.

Check the file type.  Barbie Doll'd Up Nails app does not support TIFF files.

Confirm your login information is correct and try again. If you forgot your password, click “forgot password?” to retrieve it. If you have a basic account and you forgot your username, you will need to re-register. If you have a Barbie Girl™ device and you forgot your username, call the number located on the back of the instructions that came with your Barbie Girl™. If your parent has set up a Parents’ Place account, you can also check out your account details or change your password with their help.

The battery is low.  Plug your Barbie Girl™ into the docking station to recharge it!  The LED lights up when your Barbie Girl™ is charging, and turns off when your device is fully charged.

While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online. 

 

For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.

 

For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.

 

For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.

 

Our server has been receiving a high volume of traffic due to the holiday, which caused some users to experience

service issues. Our engineers managed to identify and resolve many of these issues, but intermittent problems may

still exist as we continue to increase capacity.

 

If you're still experiencing issues, we recommend that you power cycle the Barbie Hello Dreamhouse by turning the

Dreamhouse off for 15 seconds and then powering it back on.

 

We are very sorry for the inconvenience this has caused you and your family, and appreciate your patience as we

get this resolved.

In order to have Secret B Chat™ with friends, you must become best friends on BarbieGirls.com. In order to become best friends, you must connect your Barbie Girl™ to each other’s computers and both receive parental approval to use that feature on the site. In the meantime, you can still have a B Chat™!

Barbie Girl™ plays both mp3 and WMA music files.  Files protected by digital rights management (DRM) are not supported.

Call the number on the back of the instructions that came with your Barbie Girl™ and they will give you step-by-step instructions.

The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:

• Close the software
• Open Control Panel
• Open the Printers & Faxes
• Double-click the Mattel Barbie Doll’D Up Nails Printer
• Delete any nail prints that are in the queue