A solid colored screen when opening Barbie® iDesign™ indicates an issue with the compatibility of your video card and DirectX®.Verify that your video card is compatible with DirectX® 9.0c and the driver is up to date.This can be done on your computer or video cards manufacturer’s website.
If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly. Select the "Manage WiFi" option to add the correct SSID name and password.
If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem. Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.
Confirm your login information is correct and try again. If you forgot your password, click “forgot password?” to retrieve it. If you have a basic account and you forgot your username, you will need to re-register. If you have a Barbie Girl™ device and you forgot your username, call the number located on the back of the instructions that came with your Barbie Girl™. If your parent has set up a Parents’ Place account, you can also check out your account details or change your password with their help.
In order to have Secret B Chat™ with friends, you must become best friends on BarbieGirls.com. In order to become best friends, you must connect your Barbie Girl™ to each other’s computers and both receive parental approval to use that feature on the site. In the meantime, you can still have a B Chat™!
Here’s how to make friends! To add someone to your friends list, click their character, then click “add to my friends”! If you can’t see their character, go to “my mail” and enter your friend’s screen name. Then click “search” to find out if she’s online. If she is, her name will show up and you can click it to add her as a friend!
Here’s how to make best friends! To add a friend to your best friends list, you both need to own a Barbie Girl™ device. Connect your friend’s Barbie Girl™ device to your computer and follow the on-screen instructions. With parent’s permission, best friends can have a Secret B Chat™ in their room and type their own chat and email messages to each other.