You will need a powered USB port from a computer, laptop or USB charger.

2.4 GHz.

To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.

Yes; maximum of 6 at the same time.

Checking for Updates

• Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
• Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
• You won't need to do anything else nor will you see anything different happen.  When Hello Barbie™ starts talking, any update has been successfully applied.

The new iPad Air and iPad Mini Retina are not compatible with the Barbie Digital Makeover app. 

There is a known issue with iPad Air and iPad Mini Retina devices that is preventing the Barbie Digital Makeover App from functioning properly.  We are aware of this issue and we are doing our best to resolve the situation and we will update the app as soon as a fix is available.  We do not have a timeframe as to when it will be updated.

The product is compatible with iPad 2, iPad (3rd Generation), iPad (4th Generation) and iPad mini.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.  

Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.

No. Barbie is attached to the hoverboard.

Hello Barbie™ can store up to three WiFi networks.  To add additional WiFi networks, please follow the steps below:

• Have the Hello Barbie™ Doll and the Companion App near one another
• Open the Hello Barbie™ Companion App on your device
• On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
• Follow the in-app steps to add additional WiFi Networks

Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.

Turn off both devices and repeat pairing steps. Reference the instruction sheets provided in the package.

Make setting up your new Barbie™ Three Story Townhouse™ easier by watching this assembly video. 

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Yes.  However, the screenshots in the instructions will look different that what you will see on your computer.  You can also drag and drop mp3 and WMA files directly to your device using Windows Explorer.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

Before playing with the Star Light Adventure Galaxy Barbie® Doll & Flying Cat, be sure to keep hair pulled back and out of your face to avoid it getting caught in propellers.

If you hair gets caught in the propellers, release the button immediately to turn the toy off.  Take the propeller off to see if the hair can be slipped off the rotor or unwound more easily.

No. Please reach out to Mattel Consumer Services for replacement propellers.

Watch this video on how to assemble and use your BARBIE™ A Fashion Fairytale Glitterizer™ Playset.