Mattel Global
Consumer Support
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Frequently Asked Questions

There are several things you can try:

  • Always make sure you remove the activity card from your InteracTV controller slowly, wait a few seconds, and then insert an activity card.
  • The red window on the front of your InteracTV controller should always be pointed directly at your DVD player.
  • Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV controller when you are removing and inserting the activity card. Covering up this red window can block the signal between your InteracTV controller and your DVD player.
  • Make sure there are no large objects between your InteracTV controller and your DVD player because they can block the signal between your controller and DVD player.

InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.