Mattel & Fisher-Price
Customer Service
CUSTOMER SERVICE

Check out our self service options for answers to frequently asked questions, product instructions, technical product support, product recall & safety alert information, register products for safety alerts and recalls and Power Wheels® service and replacement parts. If you can't find what you are looking for and still need assistance, you can choose from one of our contact options below.

CONTACT CUSTOMER SERVICE

OTHER METHODS OF CONTACT
Due to the extremely high volume of emails we received during the holidays, we are temporarily anticipating a delay in our response time. If you require immediate assistance, please contact our Consumer Services Department via phone at 1-800-524-8697. Our team members are available from 9 a.m. to 6 p.m. Eastern Time, Monday through Friday, and would be happy to help.