Mattel & Fisher-Price
Customer Service

Check out our self service options for answers to frequently asked questions, product instructions, technical product support, product recall & safety alert information, register products for safety alerts and recalls and Power Wheels® service and replacement parts. If you can't find what you are looking for and still need assistance, you can choose from one of our contact options below.


If you own a Rock 'n Play Sleeper, please visit our Recall & Safety Alerts page here: . Once there, click on Fisher-Price® Rock 'n Play™ Sleeper Recall and then "Help me" to get started.

Due to unforeseen circumstances, our Consumer Support and Inventory teams are currently operating at limited capacity.  These limitations may cause longer than usual delays in receiving service or the shipment of product and parts.  We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible.  We appreciate your patience.

Our offices will be closed on Monday, May 25th.  We'll reopen at 9 a.m. ET on Tuesday, May 26th, and our team members will be happy to help at that time.