Mattel Global
Consumer Support
CUSTOMER SERVICE

Check out our self service options for answers to frequently asked questions, product instructions, technical product support, product recall & safety alert information, register products for safety alerts and recalls and Power Wheels® service and replacement parts. If you can't find what you are looking for and still need assistance, you can choose from one of our contact options below.

If you own a Rock 'n Play Sleeper, please visit our Recall & Safety Alerts page here:  https://service.mattel.com/us/recall.aspx . Once there, click on Fisher-Price® Rock 'n Play™ Sleeper Recall and then "Help me" to get started. 

Holiday Schedule (holiday hours may vary from our standard business hours): 

Mon       12/22/25:          Open 

Tue         12/23/25:          Open 

Wed       12/24/25:           Open

Thu        12/25/25:           Closed 

Fri          12/26/25:           Open 

Sat         12/27/25:           Open 

Sun        12/28/25:           Open 

Mon       12/29/25:           Open 

Tue         12/30/25:           Open

Wed       12/31/25:           Open

Thu         1/1/26:       Closed

Fri           1/2/26:      Open

Sat          1/3/26:        Open

Sun          1/4/26:       Closed

 We will resume our normal hours of operation on Monday, January 5th.