Mattel & Fisher-Price
Customer Service

WE'RE HERE FOR YOU!

For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available.

Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time

Due to the extremely high volume of emails we receive, it may take several business days for us to process and respond to your request. Please refrain from sending any duplicate or follow-up emails in the meantime. If your inquiry is time-sensitive, we ask that you contact our Consumer Services Department via phone at 1-800-524-8697. Our team members are available from 9 a.m. to 6 p.m. Eastern Time, Monday through Friday. 
 

Mattel products, including Hot Wheels, Barbie, Monster High, RoseArt, and Board Dudes:
In the US and Canada: 800-524-8697

Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437

Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751


MEGA® Bloks and Puzzles:
In the US and Canada: 800-465-6342

Hearing impaired support for all brands:
800-382-7470

American Girl product support, click here

Corporate Contact Information

  • Mattel, Inc.
  • 333 Continental Boulevard
  • El Segundo, CA 90245-5012
  • Fisher-Price Brands
  • 636 Girard Avenue
  • East Aurora, NY 14052
  • AG Brands
  • 8400 Fairway Place
  • Middleton, WI 53562-0998
  • Mattel Europa, B.V.
  • Gondel 1
  • 1186 MJ Amstelveen, Netherlands