Mattel & Fisher-Price
Customer Service


For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available. Calls may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal and other business purposes.

Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time

Holiday Schedule (holiday hours may vary from our standard business hours) :

Sat          12/22/18:             Open

Sun         12/23/18:             Closed

Mon       12/24/18:             Open

Tue         12/25/18:             Closed

Wed       12/26/18:             Open

Thu        12/27/18:              Open

Fri           12/28/18:             Open

Sat          12/29/18:             Open

Sun         12/30/18:             Open

Mon      12/31/18:                Open

Tue         1/1/19:                 Closed

We will resume our normal hours of operation on Wednesday, January 2nd.

Mattel products, including Hot Wheels, Barbie, Monster High, RoseArt, and Board Dudes:
In the US and Canada: 800-524-8697

Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437

Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751

MEGA® Bloks and Puzzles:
In the US and Canada: 800-465-6342

Hearing impaired support for all brands:

American Girl product support, click here

Corporate Contact Information

  • Mattel, Inc.
  • 333 Continental Boulevard
  • El Segundo, CA 90245-5012
  • Fisher-Price Brands
  • 636 Girard Avenue
  • East Aurora, NY 14052
  • AG Brands
  • 8400 Fairway Place
  • Middleton, WI 53562-0998
  • Mattel Europa, B.V.
  • Gondel 1
  • 1186 MJ Amstelveen, Netherlands