Mattel & Fisher-Price
Customer Service

WE'RE HERE FOR YOU!

For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available. Calls may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal and other business purposes.

Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time

If you own a Rock 'n Play Sleeper, please visit our Recall & Safety Alerts page here:  https://service.mattel.com/us/recall.aspx . Once there, click on Fisher-Price® Rock 'n Play™ Sleeper Recall and then "Help me" to get started.

Due to unforeseen circumstances, our Consumer Support and Inventory teams are currently operating at limited capacity.  These limitations may cause longer than usual delays in receiving service or the shipment of product and parts.  We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible.  We appreciate your patience.

Our offices will be closed on Monday, May 25th.  We'll reopen at 9 a.m. ET on Tuesday, May 26th, and our team members will be happy to help at that time.

Mattel products, including Hot Wheels, Barbie, Monster High, RoseArt, and Board Dudes:
In the US and Canada: 800-524-8697

Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437

Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751


MEGA® Bloks and Puzzles:
In the US and Canada: 800-465-6342

Hearing impaired support for all brands:
800-382-7470

American Girl product support, click here

Corporate Contact Information

  • Mattel, Inc.
  • 333 Continental Boulevard
  • El Segundo, CA 90245-5012
  • Fisher-Price Brands
  • 636 Girard Avenue
  • East Aurora, NY 14052
  • AG Brands
  • 8400 Fairway Place
  • Middleton, WI 53562-0998
  • Mattel Europa, B.V.
  • Gondel 1
  • 1186 MJ Amstelveen, Netherlands