Mattel Global
Consumer Support
CUSTOMER SERVICE

Check out our self service options for answers to frequently asked questions, product instructions, technical product support, product recall & safety alert information, register products for safety alerts and recalls and Power Wheels® service and replacement parts. If you can't find what you are looking for and still need assistance, you can choose from one of our contact options below.

If you own a Rock 'n Play Sleeper, please visit our Recall & Safety Alerts page here:  https://service.mattel.com/us/recall.aspx . Once there, click on Fisher-Price® Rock 'n Play™ Sleeper Recall and then "Help me" to get started. 

Holiday Schedule (holiday hours may vary from our standard business hours): 

 

Mon        12/23/24:            Open 

Tue         12/24/24:            Open 

Wed       12/25/24:            Closed 

Thu        12/26/24:            Open 

Fri          12/27/24:            Open 

Sat         12/28/24:            Open 

Sun        12/29/24:            Open 

Mon       12/30/24:            Open 

Tue        12/31/24:            Open

Wed          1/1/25:            Closed

 

We will resume our normal hours of operation on Thursday, January 2nd.