Mattel Global
Consumer Support
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Frequently Asked Questions

Checking for Updates

  • Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
  • Please connect Hello Barbieand wait a few minutes to make sure any updated are applied.
  • You won't need to do anything else nor will you see anything different happen.  When Hello Barbiestarts talking, any update has been successfully applied.