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For your convenience and assistance, you can contact us via toll-free phone lines.
English, French and Spanish speaking agents are available.
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Standard Business Hours
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Monday - Friday
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9 AM to 6 PM Eastern Time
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6 AM to 3 PM Pacific Time
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Mattel products, including Hot Wheels, Barbie, Electric Racing Sets, Radio Controlled
Vehicles and Radica Electronics :
In the US and Canada: 800-524-8697
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Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437
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Power Wheels Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751
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Computer based USB products and online games, including Mobile Device Apps, iXL, Digital Camera, Fijit Friends, iNitro Speeders, Hot Wheels Video Racer, and Barbie Designable Hair:
In the US and Canada: 888-892-6123
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Hearing impaired support for all brands:
800-382-7470
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American Girl product support, click here
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Corporate Contact Information
Mattel, Inc.
333 Continental Boulevard
El Segundo, CA 90245-5012
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AG Brands
8400 Fairway Place
Middleton, WI 53562-0998
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Fisher-Price Brands
636 Girard Avenue
East Aurora, NY 14052
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Mattel Europa, B.V.
Gondel 1
1186 MJ Amstelveen
The Netherlands
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