Hours Of OperationsWE'RE HERE FOR YOU!
For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available.
Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time
Mattel products, including Hot Wheels, Barbie, Electric Racing Sets, Radio Controlled Vehicles and Radica Electronics :
In the US and Canada: 800-524-8697
Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437
Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751
Computer based USB products and online games, including Mobile Device Apps, Apptivity, iXL, Digital Camera, Fijit Friends, iNitro Speeders, Hot Wheels Video Racer, and Barbie Designable Hair:
In the US and Canada: 888-892-6123
Hearing impaired support for all brands:
800-382-7470
American Girl product support, click here
Corporate Contact Information
- Mattel, Inc.
- 333 Continental Boulevard
- El Segundo, CA 90245-5012
- Fisher-Price Brands
- 636 Girard Avenue
- East Aurora, NY 14052
- AG Brands
- 8400 Fairway Place
- Middleton, WI 53562-0998
- Mattel Europa, B.V.
- Gondel 1
- 1186 MJ Amstelveen, Netherlands