Mattel Global
Consumer Support
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Frequently Asked Questions

There are five different reasons this message may appear. Find the correct message below:

There is no USB Drive Inserted.

  • No USB drive is inserted.
  • The USB drive is not seated properly.

The USB Drive is full.

  • There is not enough space on the USB to save the picture.

USB Removed While Saving.

  • USB drive is removed during the save process. The drive can be re-inserted and save should continue.

USB Error.

  • You have plugged in a USB device that is not a drive (i.e., mouse).
  • Your drive is formatted incorrectly.
  • Your USB does not fit in slot.

Battery too Low to Save.

  • The batteries need to be replaced in the base unit.