Remove the CD Rom and clean with a soft cloth. Try to reinstall software. If this does not correct the issue, please follow the below steps:

• Open "My Computer"
• Right-click the "CD drive"
• Select "Explore"
• Double-click "Setup.exe"
• Attempt to reinstall the Knows Your Name™ software

• Press "Ctrl-Alt-Delete"
• Look for the word "groove" in the "process" tab.
• If the word "groove" is there - choose "End Task".
• Attempt to reinstall the Knows Your Name™ software.

• Check the right side of the taskbar to see if "Windows Defender" is running.
  • If you are uncertain as to which programs are running, place the mouse pointer over each icon on the taskbar and wait for a description to appear.
• If "Windows Defender" is running, you will need to turn it off to install the Knows Your Name"™ software.
• Attempt to reinstall the Knows Your Name™ software.