Mattel and Fisher-Price Customer Center

Mattel Global
Consumer Support

Find a Retailer

WE'RE HERE FOR YOU!

For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available. Calls may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.

Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time

If you own a Rock 'n Play Sleeper, please visit our Recall & Safety Alerts page here: https://service.mattel.com/us/recall.aspx . Once there, click on Fisher-Price® Rock 'n Play™ Sleeper Recall and then "Help me" to get started.

Holiday Schedule (holiday hours may vary from our standard business hours):

Mon 12/23/24: Open

Tue 12/24/24: Open

Wed 12/25/24: Closed

Thu 12/26/24: Open

Fri 12/27/24: Open

Sat 12/28/24: Open

Sun 12/29/24: Open

Mon 12/30/24: Open

Tue 12/31/24: Open

Wed 1/1/25: Closed

We will resume our normal hours of operation on Thursday, January 2nd.