We are sorry to hear you’re having issues, please contact Mattel Customer Service at https://service.mattel.com/us/ContactUs.aspx or 1-800-524-8697 for further assistance.
The decal containing the telephone number is purely decorative, and should not be called. If you have any questions or concerns regarding this product, please call us at 1-800-524-8697 between the hours of 9am-6pm EST Monday through Friday.
