We use beech and medium density fiberboard (engineered wood product) for our Thomas Wooden Railway products.

The Thomas Wooden Railway straight track pieces are measured for the distance between the flat edges.  The connector tabs are not included in the measurements. 

There are also railroad ties etched on each piece that are spaced an inch apart.  The consumer can count how many sets of “lines” or ties there are on the piece to determine the length, without including the connector.

Thomas & Friends™ Trackmaster™ batteries Detailed instructions for changing can be found on our service website.

As released publicly in Mattel’s 2012 Corporate Citizenship Report, Mattel is committed to advancing the use of sustainably-sourced paper and wood fiber in our packaging and products.  Mattel continues to work to roll this out across our packaging, products and business.  Mattel will continue to work to align wood products with the principles.

Thomas Wood Fact Sheet 

The engines and track from Thomas Trackmaster, Take 'n Play/Adventures, Wooden Railway, and Geotrax products are NOT compatible with each other.

There are a few things you can try to make Cranky, your remote and/or Flynn start working together:

1. Please make sure you have EIGHT fresh, alkaline batteries in the product.
2. If one battery brand is not working for you, we suggest you try another as different brands have different connectivity points. 
3. We have found batteries that are rechargeable do not work as well with this product.
4. Please make sure you have turned on BOTH switches.  1 switch is located on the remote and 1 is on the crane itself.

IMPORTANT, PLEASE READ THIS SECTION FIRST:
The instructions below are only intended for users of Version 3.0 or higher.  If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.  

For Version 3.0 or higher users ONLY:
Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.

IMPORTANT, PLEASE READ THIS SECTION FIRST: 
The instructions below are only intended for users of Version 3.0 or higher.  If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.  

For Version 3.0 or higher users ONLY:
As you continue to purchase packs, you will unlock cards for your match card collection. To see which cards you already have, go to the match game and tap the Thomas icon in the bottom right corner of the screen. From here, you can view and interact with your cards, or purchase more for your collection!

IMPORTANT, PLEASE READ THIS SECTION FIRST: 
The instructions below are only intended for users of Version 3.0 or higher.  If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.

For Version 3.0 or higher users ONLY:
If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you: