If Barbie™ Star Light Adventure RC Hoverboard keeps moving after launching, use the Trim buttons, located around the joystick to adjust. Press Trim button in opposite direction where Barbie™ Star Light Adventure RC Hoverboard moves until it remains still in the air. Press once and wait a few seconds until it is stabilized.
If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
Be sure to fly the cat in an open area and not too close to other people. Also, do not put your fingers or any other objects in the propellers.
The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is 18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.
Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
Close the Companion App
Go to your devise's WiFi settings
Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
Barbie Girl™ device is an MP3 player that you can customize with hot looks, fashions, charms, and more. She’s also your key to unlocking some cool stuff on BarbieGirls.com! To connect your Barbie Girl™ to your computer, go to the “Online Play” section of your instructions and follow the “Installation and Registration” directions. When referring to Barbie Girl™, we use the words “device” and “MP3 player” interchangeably.