IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you:
- 1. Launch Device
- 2. Tap on Settings
- 3. Scroll to Apps Section
- 4. Click on Activities (with the Thomas Icon)
- 5. Slide the option for Restore Previous Purchases On The Next Launch to On
- 6. Restart your device
- 7. Launch Engine Activities
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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Apptivity is currently only compatible with iPad, iPad 2 and the new iPad. Some Fisher-Price Apptivity items are compatible with iPhone or iPod Touch. Be sure to check toy packaging to see which devices are compatible for your specific toy.
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If you are are using Version 2.0 or lower, please note that this version of Engine Activities will no longer be supported.
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: As you continue to purchase packs, you will unlock cards for your match card collection. To see which cards you already have, go to the match game and tap the Thomas icon in the bottom right corner of the screen. From here, you can view and interact with your cards, or purchase more for your collection!
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.
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