Frequently Asked Questions
Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.