Mattel & Fisher-Price
Customer Service
Barbie Girl™ Device
Registration Update

Barbie Girls™ V.I.P. and Device Information

Barbie Girls™ V.I.P.

V.I.P. members enjoy an array of special perks at, such as exclusive games and areas, online pet adoptions, members-only hairstyles and outfits, priority access to the site when it’s busy, and much more. V.I.P. members can also “spend” the B Bucks they earn on fashions and furniture within the Barbie Girls world. Learn more about the benefits of a Barbie Girls V.I.P. membership here.

To purchase a V.I.P. membership, you need both a basic Barbie Girls membership as well as a Parents’ Place account. A V.I.P. membership costs only $5.99 per month, plus any applicable taxes.

Device Registration

If you own a Barbie Girl MP3 player and have never registered it, you can unlock a trial V.I.P. membership when you register your Barbie Girl device through the CD registration process. If you want to continue the V.I.P. membership after it expires, you can ask your parent to renew through Parents’ Place or the Barbie Boutique at

To better protect your child’s identity, we do NOT collect additional data to register your Barbie Girls MP3 player. The best way to protect your child’s account is to print out their username and password when they register and take note of the registration code on the bottom of the device. Be sure to keep the printout in a safe place.


Chatting is not just for V.I.P. members. All members can participate in the safe online chats available on

  • With B Chat, our most restricted chat, girls select pre-written messages from a dropdown menu that we provide.
  • With Super B Chat, girls type their own messages from a dictionary of safe and appropriate words, and they’re prevented from sharing personal information.

  • Girls need to get parental permission to use Super B Chat, and you can change your daughter’s chat settings at any time in Parents’ Place.

    Special Code

    Are you looking for the special code to earn 100 B Bucks? Here it is: MATTELBBUCKS
    Just click the key symbol when you log in to , type in the code, and click “submit”!

    Contact Customer Service

    Please contact Customer Service at 877-3-BARBIE (M–F, 9 a.m.–6 p.m. Eastern Time) if you experience any of the following issues:

  • You are having problems registering on the site
  • You are having difficulty with the V.I.P. purchase transaction
  • You are locked out of your Parents’ Place account
  • Your daughter is locked out of her V.I.P. account
  • Your child’s account information is lost or stolen
  • You need to reset your daughter’s username
  • You have billing issues or questions
  • You have banning issues or questions
  • You have a general complaint not covered here

  • Please refer to the complete FAQs