Mattel Global
Consumer Support
FAQ Sheets Icon

Frequently Asked Questions

  • The software is available for download on our service website.
  • Save file to your desktop.
  • Once the download is complete a new screen will pop up.
  • Click the icon that says EXTRACT.
  • Select or create a folder for the installation files.
  • Click Extract.
  • Open the folder containing the extracted files.
  • Double-click on setup.exe.
  • Follow prompts to install.