Mattel Global
Consumer Support
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Frequently Asked Questions

If your DVD player is not responding to your InteracTV controller please try the following:

  • Make sure you have set up your InteracTV controller correctly.
  • Try moving your InteracTV controller closer to the TV.
  • Replace the batteries on your InteracTV controller.
  • Make sure your InteracTV controller is pointed directly at your DVD player.
  • Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV controller when removing and inserting an activity card.
  • Make sure there are no large objects between your InteracTV controller and your DVD player. Large objects can block the signal between your controller and DVD player.
  • When changing activity cards, always make sure you remove the activity card from your InteracTV controller slowly, wait a few seconds, and then insert another activity card.
  • Double check that the 3-position memory switch on the underside of your InteracTV controller is in the proper position. Refer to your InteracTV User's Manual for instructions on how touse the 3-position memory switch.

InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.