Mattel Global
Consumer Support
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Frequently Asked Questions

Please restart the Smart Remote programming process, and retest the controller.  If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com.  Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.

Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.

  • If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
  •  It is possible that one of the signals did not register when pressed on your DVD player’s remote.
  • When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.