Mattel & Fisher-Price
Customer Service
FAQ Sheets Icon

Frequently Asked Questions

If you have many Internet-connected computers, you may wish to install the software on each of computer. On the first computer, you will need to create an account by entering the User Name, Password, select the security question and enter an answer plus the registration code. On the second computer, you will need to install the software to log in. On the second computer, you will not need to register.

Once this process is complete, your device will offer options to select any computer within range. If you own only one device, you will need to move the USB antenna to the desired computer.