Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

Open the Console Test Application found in the following location in the Start menu:

  • All Programs.
  • Fisher-Price Folder.
  • Digital Arts and Crafts Studio.
  • Utilities folder. 

Please note, the Digital Arts and Crafts Studio has hundreds of different test points. The software will not indicate “PASS” or “Failed” until all are tested. To save time we suggest testing should start with the tool or option that was not working correctly.

For best results with the test tool, if the Digital Arts and Crafts Studio as “crashed” we advise you to unplug the Digital Arts and Crafts Studio and turn off the computer. With the power off, plug the Digital Arts and Crafts Studio back in and turn the power on again. This will give the test tool a fresh start.