Mattel & Fisher-Price
Customer Service
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Frequently Asked Questions

To change your password please log into the Video Journal® software and follow these directions;

  1. In the password dialogue box select “create new”.
  2. Type Admin in the new user name field.
  3. Type 1234 in the password field.
  4. Select the user name that needs a new password.
  5. Create new password.
  6. Your password is now changed.