If the software is not recognizing the doll is being plugged in try the following.

• Exit the software
• Unplug the Doll
• Plug doll back in.
• Start the software.

If the doll is still not recognized try these 2 steps.

• Change the batteries.
• Press the reset button above the dolls USB port

If you are still having problems, contact Customer Service at 1-888-892-6123.